Call Center Care Navigator
3 months ago
Overview:
Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.
The Call Center Care Navigator will perform a wide range of duties in the medical office. Tasks primarily involve (but are not limited to) assisting the Call Center Providers and working with both internal and external facilities to expedite patient care. The Call Center Care Navigator will contact patients and work closely with the Call Center Providers, medical office staff and also, report to and is under the direction of the Director of Support Services. As such, a high level of customer service must be practiced. Developing skills in listening and communication as well as showing empathy and sincere interest for our patients needs are crucial in their role.
Responsibilities:
Review & make corrections to complete the Electronic Health Record (EHR) Clinical Tasks
Review and submit mammograms orders per standing order on file.
Assist with issues/delays related to patient medications refills
Cross indexing unmatched medications & patients
Resolve issues with hospitals and other care facilities orders that require revisions
Process requests for School Form from School Nurse.
Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.
Attend and participate in required meetings, training and educational programs.
Perform administrative responsibilities, including checking eligibility, verifying demographics, and making follow-up appointments.
Perform other related work as assigned.
Uses appropriate communication templates within Electronic Health Record (EHR).
Schedule appointments for Centerpoint and patient transportation. Removes appointments from schedule and calls patients to reschedule per protocol.
Maintains positive customer service at all times, referring unresolved issues to the Director of Support Services.
Adheres to Marin Community Clinics Code of Conduct and represent MCC in a professional manner.
Other duties as assigned.
Qualifications:
High School diploman or equivalent (GED) is required.
Epic Electronic Health Records experience highly desired.
Must have strong computer experience with MS Office.
1 year experience in a medical environment, health insurance, or related field is preferred.
Medical Terminology and knowledge of CPT codes and Diagnostic orders preferred.
Benefits:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Min: USD $25.00/Hr. Max: USD $28.00/Hr.
-
Patient Services Representative Bilingual
4 months ago
Novato, United States Marin Community Clinics Full timeOverview: Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...
-
Customer Care Specialist
3 months ago
Novato, United States Wedgewood Pharmacy Full timeGreat Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. When will...
-
Customer Care Specialist
2 hours ago
Novato, United States Wedgewood Village Pharmacy, LLC Full timeGreat Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others - we want you to help us deliver on that promise by joining our Customer Care Team.When will you work?You will work on-site in Novato, CA, Monday - Friday 9:00 am - 6:00 pm.What you'll do:Deliver customer service with...
-
Customer Care Specialist
4 weeks ago
Novato, United States Wedgewood Pharmacy Full timeGreat Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team. When will you work?You will work on-site in Novato, CA, Monday - Friday 9:00 am - 6:00 pm.What you’ll do:Deliver customer service...
-
Registered Nurse Medical Care Center
4 weeks ago
novato, United States Fusion Medical Staffing Full timeb>Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 12/09/2024Assignment Length: 14Shift: DaysCall Off Policy: Please Contact for InfoJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we’re always looking for...
-
Registered Nurse Medical Care Center
2 months ago
novato, United States Fusion Medical Staffing Full timeb>Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 10/07/2024Assignment Length: 13Shift: DaysCall Off Policy: Please Contact for InfoJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we’re always looking for...
-
Center Medical Director
1 day ago
Novato, United States Carbon Health Full timeAs a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we've created lies in Carbon Health's custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That's why we hire people who...
-
School Nurse Specialist for Pediatric Care
1 week ago
Novato, California, United States Ro Health, LLC Full timeAbout the RoleRo Health is seeking a skilled School Nurse Specialist to provide exceptional care to students with chronic health conditions. As a key member of our team, you will coordinate with healthcare providers, teachers, and parents to ensure the well-being of your young patients.Key Responsibilities:Manage the care of students with chronic health...
-
Center Medical Director
3 days ago
Novato, United States Carbon Health Full timeAs a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we've created lies in Carbon Health's custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That's why we hire people who...
-
Referral Specialist
4 weeks ago
Novato, United States Marin Community Clinics Full timeOverview Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...
-
Novato, United States NOW Healthcare Recruiting (NP Now) Full timeNot for profit Community Health Center is looking to hire a Family Nurse Practitioner/FNP to work in an outpatient setting in San Rafael, CA!Company : Founded in the early 1970s, this organization has focused on preventing homelessness and improving the health and well-being of individuals and families who are homeless or low-income by providing a range of...
-
Family Practice/Primary Care Nurse Practitioner
4 weeks ago
Novato, United States NOW Healthcare Recruiting (NP Now) Full timeNot for profit Community Health Center is looking to hire a Family Nurse Practitioner/FNP to work in an outpatient setting in San Rafael, CA!Company : Founded in the early 1970s, this organization has focused on preventing homelessness and improving the health and well-being of individuals and families who are homeless or low-income by providing a range of...
-
CNA Certified Nursing Assistant
1 hour ago
Novato, United States Novato Healthcare Center Full timeNovato Healthcare Center - Sign-on Bonus for New Hires A nursing assistant is responsible for providing routine nursing care in accordance with established policies and procedures and as may be directed by the Charge Nurse, RN Supervisor, Director of Nurses or Administrator, to assure that the highest degree of quality resident care can be maintained at all...
-
CNA Certified Nursing Assistant
6 months ago
Novato, United States Novato Healthcare Center Full timeNovato Healthcare Center - Sign-on Bonus for New Hires A nursing assistant is responsible for providing routine nursing care in accordance with established policies and procedures and as may be directed by the Charge Nurse, RN Supervisor, Director of Nurses or Administrator, to assure that the highest degree of quality resident care can be maintained at...
-
Physical Therapist
1 week ago
Novato, California, United States MarinHealth Medical Center Full timeJob Description:At MarinHealth Medical Center, we are seeking a skilled Physical Therapist to join our team. As a key member of our rehabilitation department, you will play a vital role in helping patients recover from musculoskeletal, skin, and neurological conditions.About the Job:We are looking for a Physical Therapist with excellent assessment and...
-
Medical Support Professional
6 days ago
Novato, California, United States Novato Healthcare Center Full timeAbout Novato Healthcare CenterWe are a leading healthcare provider dedicated to delivering high-quality care to our residents. Our team of experienced professionals is committed to creating a warm and welcoming environment that promotes physical, emotional, and social well-being.
-
Exercise Physiologist, Cardiology,
2 months ago
Novato, United States MarinHealth Medical Center Full timeABOUT MARINHEALTH Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art...
-
Novato, California, United States Supplemental Health Care Full timeJob Title: Travel Physical Therapist Position in California with Competitive SalaryAbout the Role:We are seeking a skilled Physical Therapist to join our team for a travel position in Novato, California. This is an exciting opportunity to work in a dynamic environment and provide high-quality care to patients.Salary and Benefits:The salary for this position...
-
Home Health Nurse Specialist
1 week ago
Novato, California, United States Redwood Family Care Network Full timeJob Title: Licensed Vocational NurseWe are seeking a skilled Licensed Vocational Nurse (LVN) to join our team at Redwood Family Care Network. As an LVN, you will play a vital role in ensuring the health and safety needs of our residents are met.About UsRedwood Family Care Network is an innovative leader in delivering person-centered home and community-based...
-
Pediatrician - Primary Care Specialist
5 days ago
Novato, California, United States Marin Community Clinics Full timeMarin Community Clinics, a leading healthcare provider in Marin County, seeks a skilled Pediatrician to join our team. As a Federally Qualified Health Center (FQHC), we offer comprehensive primary care services to underserved communities.The successful candidate will provide high-quality medical care to pediatric patients, aged 0-18 years, and participate in...
