Patient Services Representative Bilingual

3 weeks ago

Novato, United States Marin Community Clinics Full time

Overview:

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Patient Services Representative a.k.a Call Center Representative manages large volume of inbound and outbound calls for patients of Marin Community Clinics and others contacting the organization.

The position is performed on-site in a call center office team environment in Novato California. In this role the representative provides high level of customer service and effectively assists patients and other callers in navigating services and answering questions on behalf of the organization.

Covid-19 vaccination requirements:

All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series early boosters,but have not received the most recent booster,you will be required to get the most recent booster and mask until completed if hired.

Responsibilities:
  • Answers questions related to appointments, schedules or reschedules appointments for medical and dental clinics.
  • Works closely with other clinic staff to assist callers in obtaining answers to their questions.
  • Answers high level of inbound outbound calls with questions or concerns via phone from patients.
  • Answers calls and responds timely and professionally to inquiries; follows up on questions to ensure callers receive the information needed.
  • Researches required information using accessible resources.
  • Routes tasks, inbound calls to appropriate departments.
  • Works closely with patients to complete appointment details for appointment scheduling.
  • Manages and escalates priority issues or concerns to management.
  • Timely notifying appropriate personnel of any scheduling changes caused by-patient cancellations.
  • Manges urgent calls in as they arise and follows provision of patient care policies as needed.
  • Other duties may be assigned, such as helping pull, log and respond to patient voice-mails.


Qualifications:

Education and Experience:

  • High School degree is required.
  • College educating a plus.
  • 1+ years of relevant call center/customer service experience in a health care environment is highly desired.
  • Previous experience with the Electronic Health Records (EPIC) preferred.
  • Experience with Microsoft Office software.

Required Skills and Abilities:

  • Ability to handle all interactions with patients with empathy and compassion.
  • Must have strong communication skills in English and Spanish, written and verbally.
  • Bilingual English/Spanish skills are required for this role.
  • Ability to work in individual or in a team environment fast paced call center office environment.
  • Strong attention to detail ability
  • Ability to multitask and complete task timely.
  • Ability to follow up on assigned tasks or other projects assigned by manager.
  • Critical thinking ability to troubleshoot through incoming calls.
  • Willingness to take initiative.

Physical Requirements and Working Conditions:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Use of repetitive mouse movements, keyboard and headset.
  • Moderate to loud noise and intermittent interruptions.
  • Must be able to lift up to 15 pounds at times.
  • Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment..

Benefits:

Our mission informs our approach to your benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

#MDO2

Min:
USD $20.00/Hr.

Max:
USD $25.00/Hr.

  • Patient Services Representative Bilingual

    18 hours ago

    Novato, California, United States Marin Community Clinics Full time

    Job SummaryMarin Community Clinics is seeking a highly skilled Patient Services Representative Bilingual to join our team. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and other callers, navigating services, and answering questions on behalf of the organization.Key...

  • Patient Services Representative

    20 hours ago

    Novato, United States Marin Community Clinics Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at Marin Community Clinics. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and other callers, navigating services, and answering questions on behalf of our organization.Key...

  • Patient Services Representative Bilingual

    2 weeks ago

    Novato, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...

  • Patient Services Representative Bilingual

    3 days ago

    Novato, United States Marin Community Clinics Full time $20 - $25

    Overview:Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we...

  • Patient Services Representative Bilingual

    1 week ago

    Novato, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...

  • Patient Services Representative Bilingual

    2 weeks ago

    Novato, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...

  • Patient Services Representative Bilingual

    2 weeks ago

    Novato, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...

  • Patient Services Representative Bilingual

    1 week ago

    Novato, CA, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...

  • Sales Service Representative

    5 days ago

    Novato, California, United States CellMark AB Full time

    Job Title: Sales Service Representative - Export Trading CoordinatorJob Summary:We are seeking a highly skilled and detail-oriented Sales Service Representative to join our team at CellMark AB. As an Export Trading Coordinator, you will play a critical role in the coordination of sales support duties related to export trading.Key Responsibilities:Manage...

  • Customer Service Representative

    5 days ago

    Novato, California, United States Wedgewood Village Pharmacy, LLC Full time

    About the RoleWe are seeking a highly motivated and compassionate Customer Care Specialist to join our team at Wedgewood Village Pharmacy, LLC. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and providing a positive experience.Key...

  • Patient Access Representative II

    3 months ago

    Novato, United States Sutter Health Full time

    Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/o Patient Access, Representative, Patient, Healthcare, Skills

  • Healthcare Call Center Representative

    5 days ago

    Novato, California, United States Marin Community Clinics Full time

    About Marin Community ClinicsMarin Community Clinics is a leading healthcare provider in Marin County, dedicated to delivering high-quality, patient-centered care to our community.Job SummaryWe are seeking a highly skilled Patient Services Representative Bilingual to join our team. As a key member of our call center team, you will be responsible for...

  • Front Office Receptionist

    2 days ago

    Novato, California, United States Marin Community Clinics Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Office Receptionist to join our team at Marin Community Clinics. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient flow, and ensuring a smooth and efficient experience for our clients.Key ResponsibilitiesGreets and...

  • Behavioral Health Supervisor, LCSW

    4 weeks ago

    Novato, United States Marin Community Clinics Full time

    Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from...

  • Behavioral Health Supervisor, LCSW

    4 weeks ago

    Novato, United States Marin Community Clinics Full time

    Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from...

  • Behavioral Health Supervisor, LCSW

    4 weeks ago

    Novato, United States Marin Community Clinics Full time

    Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from...

  • Patient Services Representative II, Internal Medicine

    2 days ago

    Novato, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health! Organization: SPMF-Sutter Pacific Medical Foundation - South Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information,...

  • Medical Scribe

    3 days ago

    Novato, United States Marin Community Clinics Full time $25 - $28

    Overview:Increase your chances of an interview by reading the following overview of this role before making an application.Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital...

  • Medical Scribe

    1 week ago

    Novato, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...

  • Medical Scribe

    2 weeks ago

    Novato, United States Marin Community Clinics Full time

    Overview:Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...