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Manager, Loyalty

2 months ago

englewood, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our marketing and advertising teams bring a unique blend of skills to tell the DISH TV and Sling TV story. Whether coordinating high-level messaging for the C-suite, interacting with journalists to drive breaking news or launching a campaign around our latest innovation, our teams lend their voice to the future of communication.

Job Duties and Responsibilities

Key Responsibilities:

  • Guide your team to uncover new opportunities, potential business risks, and drive the identified actions to optimize customer loyalty 
  • Coach your team through critical thinking scenarios, analytic-based problem solving, leveraging data into insights, and driving business decisions with a consulting mindset
  • Leverage financial modeling to develop strategic retention offers and to enhance profitability within Retention operations
  • Spearhead the development of Loyalty-based AI/ML initiatives to generate churn mitigation with new and creative approaches
  • Support team project management including all phases of opportunity identification, recommendation, implementation, and refinement
  • Generate and leverage a robust repertoire of cross-department partnerships to inform and implement a variety of effective retention solutions  
  • Effectively communicate complex storylines and data-driven recommendations up to the SVP and President levels
  • Be an industry expert, understand competitive strategies and their impact on the Video Services business
  • Be able to read, review, and understand the SQL codes and Tableau reports used by your team to support reconciliation and further technical development of your team

Leading and supporting a team of DISH and Sling analysts, you will drive high-value initiatives that mitigate churn through operational tactics and lifecycle loyalty management. Your goal, to minimize churn and maximize customer profitability, will be pursued through data analysis, strategic recommendations presented to senior leadership, and coordinating plans into action.

Skills, Experience and Requirements

Education and Experience: 

  • Bachelor's degree (4 years) in a focus that demonstrates logical thinking. 
  • 2+ years managing or leading an analytic-based team
  • 4+ years of experience in data-driven analytics or strategy roles
  • Master’s Degree in a relevant field a plus

Skills and Qualifications:

  • Proven success in guiding a team toward organizational KPIs and goals
  • Experience developing analytic models and dynamic reports with SQL, Tableau, and Excel that drive business direction and insights
  • Advanced understanding and ability to work with large datasets
  • Strong communication and presentation skills with audiences from individual contributors to executive leadership

Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.