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Supervisor - Valet

1 month ago

Chicago, United States Bally's Corporation Full time
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you

Job Summary:
As a Supervisor - Valet, You will supervise and direct activities of valet engaged in parking guest vehicles and controlling traffic according to established policies and guest service standards

Duties and Responsibilities:
•Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
•Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
•Monitor daily progress/improvement, areas of training, etc. Via reports
•Be able to help with the hiring, training, and counseling of valet department.
•Ensures departmental files are kept up to date.
•Ensures departments are instilling prompt, professional and courteous service to all guests.
•Handles any guest complaints or problems, regarding specific departments, in a prompt and courteous manner.
•Prepares periodic team member performance reviews and makes staffing recommendations to management.
•Schedules all team members to ensure that there is sufficient to provide the most efficient guest service possible.
•Exercise initiative and judgment, ensuring the smooth operational flow of department matters.
•Ensures valet department areas are maintained and well stocked.
•Observes parking lot areas for any unauthorized tampering.
•Ensure all DOT requirements are maintained, updated and communicated to Department and Operations Manager.
•Adheres to all guest service requirements listed above.
•Supervises special projects assigned to Valet department.
•Ensures safe and proper use of all Valet equipment.
•Coach and develop all Valet Attendants.
•Manage/Control all supplies and inventory in the department.
•Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rules; open Casino doors for guests during slow periods.
•Must be able to sprint to/from vehicles.
•Must answer the valet phone within 3 rings and maintain professional telephone etiquette.
•Maintain proper storage of guest keys and tags.
•Keep the valet area and front entrance neat and free of trash.
•Ability to share or divide attention among several ongoing activities, projects or assignments.
•Hand out valet tickets and perform damage inspections of all vehicles before/after parking.
•Perform other duties as assigned.

Qualifications:
•Must be 21 years of age or older
•Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
•Must have and maintain a valid driver's license and the ability to be insured under our company policy.
•Previous experience in Valet management/customer service position is desired
•No moving violations within the last 6 months
•Must have excellent communication, and analytical
•Must have open work availability to work nights, weekends, and holidays

Physical Demands:
•Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk.
•Must be able to run up 1-20 during a shift.
•Must occasionally lift and lift up to 25 pounds.
•Frequently required to stoop, crouch or kneel.

Work Environment:
The work environment contains bright lights, loud noise, and stressful situations.