Medical Assistant/Front Office

5 hours ago

Blaine, United States Concentra Full time
The *Medical Support Specialist (MSS)* is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

*Awarded by Newsweek as America's Greatest Workplaces 2023 and America’s Greatest Workplaces for Diversity 2024*

*Benefits*
* PTO, Holidays, & Extended Illness Days
* 401(k) Retirement Plan with Employer Match
* Medical, Vision, Prescription, Telehealth, & Dental Plans
* Life & Disability Insurances
* CME Allowance/Tuition Reimbursement
* Training in our best-in-class Occupational Medicine Process Management Model
* Center Achievement Bonuses
* Medical Malpractice Coverage
* Dependent Care Spending Account
* Colleague Referral Bonus Program
* Employee Discounts
* Commuter Benefits

*Responsibilities*
* Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
* Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
* Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
* Assist providers during examination and treatment
* Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
* Prepare and assist clinician with procedure set up and injury care
* Apply bandages, dressings and splints as ordered by the treating clinician
* Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
* Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
* Maintain supplies, clean rooms and equipment, and stock exam rooms
* Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
* Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
* In partnership with center leadership, assist with patient flow and volume
* Keep patients informed of expected wait times during all aspects of the center visit
* Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
* Ensure accuracy in documentation
* Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
* Follow HIPAA guidelines and safety rules
* Attend center staff meetings or huddles as required
* Assist in maintaining a neat, clean, and orderly appearance throughout the facility
* Complete any applicable training including but not limited to clinical competency training that occurs monthly

*Qualifications*
* Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
* Six months or more of medical assistant experience
* Knowledge of medical procedures and medical terminology

*Concentra *is the largest provider of workplace health services in the U.S., with 500+ clinics offering Occupational Medicine, Urgent Care, Physical Therapy, and Advanced Specialist services. We treat one in five workplace injuries, embodying our mission of enhancing America's workforce health, one patient at a time. If you’re ready for a fresh start, consider Concentra.

_Concentra is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories._

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* Monday to Friday

Experience:
* Medical Assistant: 1 year (Preferred)

Ability to Commute:
* Blaine, MN (Required)

Work Location: In person

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