Field Service Expert

3 months ago

Metairie, United States Konica Minolta Business Solutions Ltd Full time
Job Description Overview

Konica Minolta currently has an exciting opportunity for an Office Systems Expert

Responsibilities

  • Maintain and repair MFPS and resolve customer complex printing issues, mentoring team members.
  • Maintain effective relationships with his/her customers and sales
  • On-site service of MFPs, parts management, time and call management, learning new technologies, accurate record keeping, lead product advocate meetings
  • Lead referrals, assists with customer assessments and solution design
  • Uses fleet reporting to influence and improve territory parts budget and inventory control
  • Install and troubleshooting of complex printing and scanning solutions.
  • Microsoft OS and MAC OS peer to peer and client side of server environments.
  • Knowledgeable with printing from common business apps and graphics programs.
  • On occasion SOW creation and follow through
  • Mentors the team and shares knowledge both formally and informally

Product Knowledge

  • Good understanding of solutions portfolio, user level application knowledge. User level application knowledge of device embedded solution
  • Deep Knowledge on the entire product line, KM certification on product line
  • Expert knowledge of color theory, calibration, and RIP configurations 30% based on technical expertise.
  • Provides guidance on customer interaction and soft skills.
Qualifications
  • 5+ years experience
  • High School or equivalent - Degrees preferred
  • CompTIA A+ Certification
  • CompTIA Net+ Certification
  • CompTIA CDIA+ Certification
  • Microsoft MCP or MCITP Certification or equivalent experience
  • Excellent verbal and written, mentoring and coaching
  • Travel within assigned territory, some out of territory work

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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