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Housing Coordinator Liaison
3 months ago
Title of Position: Housing Liaison/Coordinator
FLSA Status: Non-Exempt
Department: Supportive Housing
Reports to: Vice President, Supportive Housing (VP)
Salary: 25.71 per hour
Positions reporting to this position: None
Purpose of the Position:
The Housing Liaison/Coordinator is the principle liaison for the Division and manages all aspect of the new/renewal leases Process and Property Management for Supportive Housing. The Housing Liaison/Coordinator reports to the Vice President, Supportive Housing.
Responsibilities:
Serve as liaison for Supportive Housing issues and concerns.
- Ensure that Win is responsive to clients’ maintenance and repair issues, review reports and provide follow-up as needed.
- Serve as a liaison to ensure the timeliness and accuracy of all new leases and all lease renewals for the Division’s apartments.
- Provide the VP with appropriate information for all nonpayment of rent and legal issues. attorney on hold-over issues
- Assist in the representation of Win on legal cases including hold-overs.
- Review/reconcile monthly reports, invoices, rent collections, and other documentation related to Supportive Housing clients.
- Participate in the Housing Committee meetings, preparing minutes and follow-up, as needed.
- Prepare ad-hoc reports/analyses
- Outreach to landlords for apartment resources for the Division of Supportive Housing & Real Property.
- Conduct follow-up to ensure landlords follow all city codes/regulations, regularly checking the Department of Building and Housing Preservation Department websites for violations and remain in compliance with all regulations.
- Assist senior management in coordinating client satisfaction surveys and other client reports.
- Compile/analyze data from all sources for benchmarking for Win’s senior management.
- Coordinate activities and scheduling of meetings relating to clients’ leases including rent arrears and new lease agreements.
- Convene the annual Supportive Housing Landlords’ Breakfast.
- Develop Housing and Community Resources Manuals for clients and update as needed.
- Ensure that rents are in line with the appropriate HUD FMR’s and referenced HUD grant budget year.
- Monitor landlords concerning lead abatement process, when apartments test positive.
- Perform other related duties as assigned.
Essential Functions:
- Must be able to ascend/descend stairs in Supportive Housing locations.
- Must attend housing meetings, trainings and visit Supportive Housing clients using public transportation.
- Commitment to Win’s mission, vision, and values.
- Bachelor's degree plus one (1) year of housing related experience required.
- Must have knowledge of housing subsidies and supportive housing programs.
- Must have the ability to network and build strong collaborative relationships with landlords.
- Familiarity with entitlement systems, housing resources, and housing subsidies.
- Knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care, family-centered case management, and boundary setting.
- Experience working with at-risk, homelessness families.
- Must be detailed orientated and demonstrate an ability to multi task and respond to deadlines.
- Must have excellent verbal and written communication skills.
- Proficiency in Microsoft Office.
- Ability to work effectively in a team environment.
- Bilingual – English/Spanish a plus.
- Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic.
- Facilitating Change: Delivers high quality results consistently.
- Managing Performance: Interacts respectfully with clients and co-workers.
- Applying and Developing Expertise: Works with the manager to develop and meets challenging but achievable goals. Must understand consequences.
- Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Keeps the supervisor informed about progress and problems; avoids surprises.
Winis an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
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