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Broker Call Center Representative

2 months ago

Atlanta, United States Sonder Health Plans, Inc. Full time
Job Title: Broker Call Center Representative

Company: Sonder Health Plans, Inc.

Location: Georgia

Salary Range: $23-$27 per hour

About Us: Sonder Health Plans, Inc. is a Medicare Advantage company dedicated to serving the healthcare needs of Georgians. We are committed to providing exceptional service and support to our members and brokers. We are seeking experienced local talent in the healthcare insurance industry to join our dynamic team.

Job Description:

Responsibilities: Assist brokers and agents with questions around sales and enrollment of beneficiaries into Sonder Health MAPD plans, assist operations with contracting and clerical duties. Assist marketing with agent supply and event requests.

Customer Interaction: Handle inbound and outbound calls from brokers and members, addressing inquiries and concerns related to Medicare Advantage plans.

Account Management: Review and update broker and member accounts, providing detailed information about account status, transactions, and policies.

Problem Resolution: Assist brokers and members with troubleshooting issues and resolving complaints efficiently and effectively.

Product Information: Provide comprehensive information about our Medicare Advantage products, services, and policies to brokers and members.

Collaboration: Work closely with other call center professionals and departments to enhance customer service and support.

Training: Participate in training sessions to stay updated on the latest healthcare insurance regulations and company policies. Assist in training new employees as needed.

Qualifications:

Experience: Previous experience in a call center or customer service role within the healthcare insurance industry, specifically with Medicare Advantage plans.

Skills: Strong communication and problem-solving skills, ability to handle high call volumes, and proficiency with customer service software.

Education: A high school diploma or equivalent; additional certifications in healthcare or customer service are a plus.

Attributes: Patience, empathy, and the ability to de-escalate situations involving dissatisfied brokers or members. A strong understanding of Medicare Advantage plans and healthcare insurance regulations.

Benefits:

Competitive salary and benefits package

Opportunities for professional growth and development

A supportive and collaborative work environment