PC Support Technician

1 week ago

Clearfield, United States Firsttek Inc Full time

***'s Enterprise Services organization is seeking a PC Network Tech 2 for a 1-year contract at the Clearfield, UT location. The selected candidate's primary focus will be desktop Windows administration support and offnet environment compliance activities.

1 year Contract Job

Job duties will include:
• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
• Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery.
• Perform root cause analysis for complex issues and document technical solutions
• Provide any technical support above and beyond the Tier1/2 support vendor.
• Provide Windows systems management.
• Monitors ticket queues to ensure SLAs are met
• Work with software vendors to support third party applications.
• Provides offnet environment support
• Investigate information, network, and communications needs of users.

Basic Qualifications:
• Minimum 5 years of Windows desktop support experience
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Strong troubleshooting abilities
• Familiarity with manufacturing operations, hardware, software, etc.
• Experience in Active Directory configuring user and computer accounts
• Good understanding of networking principles (such as the OSI model) .
• Proficiency in remote administration and troubleshooting of desktop PCs
• Understanding of Enterprise-level storage concepts.
• Ability to lift equipment weighing up to 40 pounds.
• Ability to work independently; appropriately escalate issues and roadblocks to leadership.
• Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
• Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
• Masters' unfamiliar information, tasks, and situations quickly and effectively.
• Excellent communication skills, written and verbal.
• Ability to manage multiple priorities and time-sensitive mission critical needs.
• Customer and detail oriented and possess good decision-making ability.

Preferred Qualifications:
• Experience using ServiceNow in an enterprise environment
• 2 years of Windows desktop support experience in an enterprise environment (> 1000 end points)
• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
• CompTIA A+, Network+, and/or Security+ certification
• Associate or bachelor's degree in relevant discipline.
• Experience supporting manufacturing operations, hardware, software, etc.
• Familiar with OT/ICS segregation principles
• Experience with support for OT/ICS environments

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