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Client Success Partner

2 months ago

Atlanta, United States Fuel50 Full time
About This Role

We are looking for an experienced Client Success Partner (CSP) to join our Global Client Success Partnership team.

This team provides deep value to our clients, ensuring talent management initiatives leveraging Fuel50 have demonstrable long-term client and employee value, (client) business impact and continue to support client organizations' business and HR Strategy.

As Client Success Partner you will own a portfolio of clients, building deep and broad relationships with each client ensuring the client is informed, inspired, and successful in their use of Fuel50. You will actively seek evidence of this success by supporting clients to track ROI such as impacts on internal mobility, retention and reskilling, DEI&B initiatives and employee engagement and happiness.

Critical to your role will be your internal relationships with subject matter experts across Fuel50 (IO Psychologists, change experts, and product), who will help to deliver additional client value through the wonderful expertise that exists across Fuel50.

This role is a key revenue generating role, so you will enjoy building profitable client relationships, tracking and driving customer renewals, expansions and organic growth. For some specific accounts, you will also partner with sales for client expansion.

Relationships

As well as job responsibilities, you will have an integral part in growing our culture with us, and contributing to making this place continue to be a great place to work. We know thathaving the right people with the right attitude and behaviours is a big part of what makes us successful. Living our values is an important part of being successful in this role.
  • Sales Lead: Partnering with lead sales rep during implementation and pilot periods to ensure successful contract conversion
  • Client Partner: works closely with other Client Success Partners to further connect clients from other portfolio/regions and ensure knowledge sharing
  • Product: Supports our product development team by sharing client feedback and contributing ideas and insights to the development strategy
  • Client Success Strategists / Pathing Consultants - introduces key SME's as needed to support client growth and success
  • Client Success: As part of implementation and ongoing account management, works closely with the CS team - onboarding consultants, front line client support, configuration consultants during the implementation period and post launch for new project
  • Sales team: As required, attend calls with sales team to showcase account management support available
Requirements
  • 5+ years SaaS client success experience - you deliver amazing value to clients and are able to navigate complex client requirements with ease
  • Deep understanding of Talent Management, with the ability to uncover and articulate client needs, engage in topical dialogues with client stakeholders, delivering insight and value to the partnership
  • Proven expertise dealing with enterprise customers - ideally 10,000+ staff customer-base.
  • Highly relationship focussed, able to have strategic business conversations with senior HR influencers.
  • Collaborative and team focussed, you will enjoy supporting and helping your colleagues and building internal relationships cross functionally
  • You're great at facilitating / orchestrating activity, with fantastic communication skills to match.
  • To ensure amazing client experiences, you will be au fait with Client Success tools, standard practices and effective management of our CRM.
  • You're well-respected in our industry with a strong personal brand.
  • You have a strong work ethic and motivation around continuous personal growth.
  • Based anywhere in the US with some flexibility around hours to accommodate our global offices.
About Fuel50

Fuel50 is an international, high-growth tech company. Our award-winning AI talent marketplace platform exists to improve the lives and careers of people everywhere by empowering forward-thinking companies to deploy career growth and talent mobility initiatives to attract and retain talent while boosting engagement and productivity. In other words, we are at the forefront of changing how people work and how organizations empower their people.

Our tech is global and has touched careers across 100+ companies in 13+ languages and 25+ countries. Our clients are some of the biggest brands in their respective industries. And, most importantly, we practice what we preach and believe everyone should be in a job they love (including you).

Fuel50 is immensely proud of our strong team culture, where our people (or "Fuellies") come first. Our vision and values are inclusive and transparent and built upon quarterly business objectives that drive our growth, encourage goal setting, and celebrate milestones every step of the way.

The Fuel50 vision has resonated with investors across NZ, Australia, UK, and the USA - supporting our global growth and helping us become the pioneers in this fast-growing talent space.

We are also a socially responsible company. We work with charities that help women and minority groups land on their feet through career coaching and support.

Benefits

As well as our day-to-day responsibilities, all Fuellies play an integral part in growing our culture with us and ensuring that Fuel50 remains an inspirational and amazing place to work. Some additional benefits are:
  • Day off on your birthday, your Fuel50 anniversary and an annual companywide celebration day.
  • Refuel days - a chance to take a day off once a quarter to rest, relax and refuel yourself.
  • Employee Stock Options Plan (ESOP).
  • Flexible working times and remote working (as above) - we're very supportive of school commitments, traveling in off-peak hours, looking after the kids, and all that jazz.
  • Investing in you with career and development planning, using our very own Fuel50 software and online Fuellie University.
  • A very progressive parental leave policy - get extra flexibility and time off on top of what your local government already mandates.
  • A focus on health and wellbeing.
What is it like to be a Fuellie?

We know that having the right people with the right attitude and behavior is a big part of what makes us successful. Living our values is an important part of being successful in this role.
  • We have a culture around continuous (but super friendly) feedback and recognition - be part of a family-like team that is working towards a common goal and helping each other every step of the way.
  • We have #SuperheroAwards at every quarterly sprint meeting and every weekly team meeting includes spontaneous recognition and shout-outs across the business.
  • We'll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
  • We work hard and deliver amazing results to our clients - when you see our amazing feedback, you'll be proud to be a Fuellie.

Application Process

If this sounds like you, then please apply. If you're not sure you're ready or perhaps you don't meet all requirements yet, please apply anyway. We'll review every application that we get.