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Customer Support Specialist

2 months ago

Minneapolis, United States Strategic Staffing Solutions Full time

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING


Job Title: Customer Support Specialist
Duration: 9+ Month contract 3 days in office MANDATORY (hybrid, M-F)
Location: Minneapolis, MN
Industry: Financial Industry


PROJECT SUMMERY



• Responsible for supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, customer service and technical support
JOB DUTIES:



• Identifies, researches and resolves problems in a timely fashion following established guidelines.
• Reconciles reports and distributions and maintains differentiating, processing and reconciling transactions: resolving customer inquiries
• identifying external customer needs and evaluating risk
• Assisting with special projects related to product conversion and new product development.
TOP SKILLS



• *** - 2 years of customer support experience - Must be comfortable with technology, able to walk a client through troubleshooting items like clearing their cache. ***
• Able to model data in Excel, able to do pivot tables.
• Attention to detail.
DESIRED SKILLS



• Superior organizational, interpersonal, verbal and written communications abilities.
• High-level problem-solving skills.
• Ability to manage multiple tasks in a fast-paced and fluid environment.
• Proficiency with Microsoft Office Programs.
• Self-motivated, detail oriented and team player.
• Experience in implementing solutions on behalf of the customer or client while improving productivity and customer satisfaction
• Ability to work independently
• Good analysis, tracking, trending and modeling skills
• Strong collaboration skills
• Strong project management skills.
• Superior customer services skills
The four pillars of our company are to:



• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving

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