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Marine Service Advisor

1 month ago

Naples, United States Germain Motor Company Full time
Germain Yacht Center Marine Service Advisor Naples, FL   Full-time Monday through Friday Pay based on experience  

Germain Offers:

  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan
  • Paid Vacation
  • Paid Company Holidays
  • Company Outings and Activities
  • Ongoing Professional Development
  • Employee Discounts
  • Family-Friendly and Inclusive Culture
  • Career Growth and Internal Promotions
  • Custom and Competitive Wage Plans
  • CLOSED on Sundays to create a schedule that allows you a job and a life

Responsibilities:

  • Originating repair orders for service and sales departments
  • Scheduling service work
  • Selling parts and labor to repair orders
  • Tracking job status & progress
  • Communicating clearly and proactively with customers
  • Pre-selling additional work proactively
  • Ensuring service work is approved in advance
  • Returning phone calls and emails promptly
  • Upselling service work effectively
  • Cashiering repair orders and fully explaining work performed
  • Creating customer loyalty
  • Checking inventory and customer units for service bulletins and recalls

Requirements: 

  • Previous experience
  • Maintain a positive and professional attitude
  • Work independently with minimal supervision
  • Have a strong sense of customer service
  • Attention to detail
  • Work productively in an environment with high levels of interruption
  • Strong listening and communication skills
  • Basic understanding in Microsoft Office including excel, word and power point.

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. 

For immediate consideration, visit us at GermainCareers.com. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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