Higher Ed Salesforce Lead Functional Analyst

21 hours ago


chicago, United States 22nd Century Technologies Inc. Full time
  • The Lead Functional Analyst should understand the business requirements to facilitate discussions/configuration related to Call Center and provide their expert input for the Salesforce CRM implementation project scheduled for an approximate Fall 2025 Go-Live and beyond. Our goal is to implement a high-volume contact center, including chat and incoming calls
  • Higher Ed experience is required
  • Salesforce certification is required (Admin)
  • Must have Salesforce experience (Service Cloud/Call Center)
  • Must have at least 3 years total as a functional lead and worked on 2 or more Salesforce projects



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