Service Manager Assistant

3 weeks ago

St Louis, United States Sunset Ford St. Louis Full time

Sunset Ford of St. Louis is hiring and seeking the help of a full time Service Manager Assistant or Service Administrator Assistant with the growing needs of our 111+ year dealership. Customer service, vehicle throughput, and internal efficiencies are of the utmost importance to us in our Service Department. As the demands for all three of these have increased, so has our need for a candidate who possesses strengths to identify and establish resolutions for our company and help with overflow tasks by our office managers.

Job Overview

The Service Manager Assistant or Service Administrator Assistant would be responsible for helping all administrative, documentation, processes, internal repair approvals, answering calls, helping put customers into rental vehicles, coordinate shuttles, cashiering related processes for the Service department, and fill in where needed. They will be managed and coached by our Service Director, Office Manager and General Manager to ensure first hand information is being communicated to them directly. This position is also aimed at helping resolve and process Ford warranty claims, assisting guests pick up their vehicle and collect payment, contact and resolve unpaid claims through aftermarket warranty companies, communicating with the manufacturer and management team time sensitive findings, and helping develop and implement processes to increase internal efficiencies. Our likely candidate will be someone with prior dealership experience or strong administrative organizational skills and customer experience handling. We are looking for someone that wants to grow with our team, learn our ways of doing business, and help us improve our processes which ultimately in turn we reward through increase compensation.

Responsibilities and Duties

  • Answer incoming customer calls and schedule service appointments - this is the core of this position, knowing and understanding the complexities of our day to day operations.
  • Process and document repairs for vehicles owned by the company - Pre Owned and New Vehicles
  • Maintain and update all service and customer records as required by the manufacturer.
  • Process warranty related paperwork to ensure proper documentation and verifying criteria required by factory.
  • Keep abreast of all factory recalls, announcements and procedures while updating our internal processes
  • Reconciling unpaid warranty receivables and working with service customers and staff to obtain payments.
  • Resolve warranty claim corrections and charge-backs in a timely manner.
  • Identify process issues or inefficiencies and help find or create solutions along side our managers
  • Assist guests picking up vehicles
  • Using shared documents such as Excel to update Vehicle Repair statuses with multiple department
Qualifications
  • Data entry, office, or Automotive Experience
  • Some automotive vehicle knowledge or understanding.
  • Able to work in a high pace / volume environment.
  • Must possess strong administrative, organizational and communicative skills.
  • Quick on computers, ability to use Excel, Word, Outlook and cloud based shared documents
****SERIOUS CANDIDATES**** - Please complete our application survey.

What We Offer

We have ALL the reasons under the SUN to work at Sunset Ford
  • Work/Life Balance - Weekends Off
  • 40 Hour Work Weeks and guaranteed work
  • 100% Paid Health benefits for employee - Health, Dental, Vision
  • Retirement 401k Immediate and Automatic Enrollment
  • Time off when needed
  • Opportunity to grow your pay = 3 Performance Reviews within the 1st year of employment
  • Competitive Pay with experience
  • Team Atmosphere
  • Employee Discounts on Parts & Service
  • Employee Pricing on New & Used Cars
  • Referral Bonuses
  • Paid Training and Certifications Transferable to any Ford store
  • Opportunity to grow and advance

About Us

Sunset Ford has been in business for over 111 years, established back in 1912 by Peter S. Heutel. Today, the 4th & 5th generation Heutel Family is proud to carry on this tradition serving the St. Louis, South County, & surrounding areas. We take great pride in customer service and always strive to exceed expectations. In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service.

Sunset Ford St. Louis is an Equal Opportunity Employer M/F/D/V. We are committed to providing a safe, drug-free work environment. We ask that Applicants are willing to submit to a pre-employment background check. and have a clean and valid driver's license with a satisfactory driving record.

  • Assistant Service Manager

    1 month ago

    St Louis, United States Suntrup Automotive Group Full time

    Job Title: Assistant Automotive Service Manager Location: Suntrup Automotive Group - St. Louis, MO Job Type: Full-Time Salary: Competitive base salary + performance-based bonuses About Us: At Suntrup Automotive Group, we are committed to providing exceptional service and high-quality automotive care to our customers. As a trusted dealership, we offer a wide...

  • Assistant Service Manager

    3 weeks ago

    St Louis, United States Suntrup Automotive Group Full time

    Job Title: Assistant Automotive Service Manager Location: Suntrup Automotive Group - St. Louis, MO Job Type: Full-Time Salary: Competitive base salary + performance-based bonuses About Us: At Suntrup Automotive Group, we are committed to providing exceptional service and high-quality automotive care to our customers. As a trusted dealership, we offer a wide...

  • Service Manager Assistant

    6 months ago

    St Louis, United States Sunset Ford St. Louis Full time

    Sunset Ford of St. Louis is hiring and seeking the help of a full time Service Manager Assistant or Service Administrator Assistant with the growing needs of our 111+ year dealership. Customer service, vehicle throughput, and internal efficiencies are of the utmost importance to us in our Service Department. As the demands for all three of these have...

  • Assistant Service Manager

    1 month ago

    St Louis, Missouri, United States Allied Orion Group Full time

    Job Title: Assistant Service ManagerJob Summary:We are seeking an experienced Assistant Service Manager to join our team at Allied Orion Group. The successful candidate will be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an...

  • Automotive Service Manager Assistant

    1 month ago

    St Louis, Missouri, United States Suntrup Automotive Group Full time

    About Suntrup Automotive GroupSuntrup Automotive Group is a trusted dealership committed to providing exceptional service and high-quality automotive care to our customers. We offer a wide range of services, from routine maintenance to complex repairs, ensuring that our customers' vehicles run smoothly and efficiently.Job SummaryThe Assistant Automotive...

  • Assistant Service Manager

    2 months ago

    St Louis, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Wellington Family Homes - Saint Louis , MO Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs,...

  • Assistant Service Manager

    3 weeks ago

    St Louis, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Wellington Family Homes - Saint Louis , MO Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs,...

  • Assistant Automotive Service Manager

    2 months ago

    St Louis, United States Midas Full time

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged...

  • Funeral Services Coordinator

    4 weeks ago

    St Louis, Missouri, United States Service Corporation International Full time

    Funeral Services AssistantAt Service Corporation International, we celebrate lives by providing exceptional support to our associates and clients. As a Funeral Services Assistant, you will play a vital role in ensuring the smooth operation of our funeral home.Key Responsibilities:Prepare for services by delivering and setting up floral arrangements, chairs,...

  • Assistant Manager

    3 weeks ago

    St Louis, United States Hibbett Retail, Inc. Full time

    00470 Saint Louis, MO LE_301 Hibbett Retail, Inc. Hourly: $14.30 - $17.88 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the...

  • Assistant Manager

    1 month ago

    St Louis, Missouri, United States Domino's Pizza LLC Full time

    {"title": "Assistant Manager", "description": "Lead a Team of Pizza ProfessionalsAt Domino\u2019s Pizza LLC, we\u2019re looking for a skilled Assistant Manager to join our team. As a key member of our management team, you\u2019ll be responsible for leading a team of pizza professionals to deliver exceptional customer service and drive sales growth.Key...

  • Service Manager

    7 days ago

    st. louis, United States Packard Culligan Water Full time

    Packard Culligan Water - C&I Service ManagerSt. Louis, MO The Packard Culligan Water St. Louis, MO dealership, is looking for an exceptional Commercial and Industrial Service Manager with great Technical and People skills! Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure...

  • Service Manager

    1 week ago

    St Louis, United States Packard Culligan Water Full time

    Packard Culligan Water - C&I Service ManagerSt. Louis, MO The Packard Culligan Water St. Louis, MO dealership, is looking for an exceptional Commercial and Industrial Service Manager with great Technical and People skills! Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure...

  • Service Manager

    1 week ago

    st. louis, United States Packard Culligan Water Full time

    Packard Culligan Water - C&I Service ManagerSt. Louis, MO The Packard Culligan Water St. Louis, MO dealership, is looking for an exceptional Commercial and Industrial Service Manager with great Technical and People skills! Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure...

  • Assistant Manager

    3 weeks ago

    St Louis, United States Wendy's Full time

    Why Wendy's Wendy's is looking for Assistant Managers! At Wendy's we believe that a passion to please and customer satisfaction are the driving forces behind our success! We are seeking goal-oriented individuals with strong leadership and interpersonal skills, the ability to build a team that works well together. Responsibilities (include, but not limited...

  • Assistant Manager

    3 weeks ago

    St Louis, United States Taco Bell Full time

    Assistant Manager - Taco Bell We're looking for friendly and welcoming individuals who enjoy providing pleasant and courteous service to our guests! It never gets dull here...we Live Más! Our team have a passion for everything Taco Bell! Do you want to share in that passion? Do you have what it takes to Live Más? Come join our team! A successful...

  • Service Manager

    2 weeks ago

    St Louis, United States DH Pace Full time

    Overhead Door Company of St. Louis, a DH Pace Company, Inc. aspires to hire a Service Manager in St. Louis, MO who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing. Position Overview Will have...

  • Service Operations Assistant

    4 weeks ago

    St Louis, Missouri, United States Sunset Ford St. Louis Full time

    Job OverviewThe Service Manager Assistant will play a crucial role in supporting the Service Department at Sunset Ford St. Louis. This position is responsible for assisting with administrative tasks, documentation, and processes related to vehicle repairs and customer service.Key Responsibilities:Answer incoming customer calls and schedule service...

  • Service Manager

    5 days ago

    St Louis, United States DH Pace Full time

    Overhead Door Company of St. Louis™, a DH Pace Company, Inc. aspires to hire a Service Manager in St. Louis, MO who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing. Position Overview Will have...

  • Studio Assistant Manager

    1 month ago

    St Louis, Missouri, United States Orangetheory Fitness Full time

    Unlock Your Potential as an Orangetheory Assistant Studio ManagerAre you a motivated and organized individual looking to take your career to the next level? Do you have a passion for fitness and a desire to make a difference in people's lives? Look no further than the Assistant Studio Manager role at Orangetheory Fitness!As an Assistant Studio Manager, you...