Office Manager

1 week ago

Savannah, United States Office Full time

Company Overview

We are conducting a confidential search for an Office Manager to join a fast-growing residential services company specializing in high-volume operations. Our mission is to deliver outstanding customer service and set the standard for operational excellence in the residential services industry. If you excel in a fast-paced office environment, have a passion for CRM systems and client communication, and are eager to grow your career, this is the role for you.

Position Summary

The Office Manager will oversee day-to-day office operations, manage our CRM system, and ensure exceptional client experiences. This role requires an organized, detail-oriented professional who can coordinate schedules, enhance customer service processes, and optimize office efficiency. Experience in residential services, tree care, or landscaping industries is a plus.

Key Responsibilities

CRM Management & Data Integrity

  • Oversee and maintain the companys CRM system to ensure accurate and up-to-date client data.
  • Regularly update customer information, service history, and lead management details.
  • Analyze CRM data to provide insights for sales, scheduling, and marketing initiatives.
  • Train staff on CRM usage and troubleshoot system issues.

Customer Service & Client Communication

  • Act as the primary point of contact for client inquiries via phone, email, and in-person.
  • Manage client scheduling and coordinate with field teams to ensure seamless service delivery.
  • Oversee client communications, including reminders, follow-ups, and satisfaction surveys.
  • Address and resolve client concerns promptly.

Office Operations & Administration

  • Manage daily office functions, including inventory management, filing systems, and supply orders.
  • Support HR processes, including onboarding new employees and maintaining personnel records.
  • Implement systems to improve office efficiency and align with company goals.
  • Organize incoming and outgoing mail to maintain documentation accuracy.

Billing & Financial Support

  • Collaborate with the finance team on invoicing, payment tracking, and billing inquiries.
  • Assist with payment processing and follow up on outstanding invoices.
  • Prepare reports on customer service metrics, office performance, and financial updates.

Team Collaboration & Support

  • Serve as a liaison between office staff, sales teams, and field crews for coordinated operations.
  • Assist with planning team meetings, training sessions, and company events.
  • Support process improvement initiatives to enhance operational efficiency and client satisfaction.

Qualifications

  • Proven experience in office management, customer service, or administrative roles.
  • Experience in residential services, tree care, or landscaping industries is a plus.
  • Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational skills, time management, and multitasking abilities.
  • Excellent verbal and written communication skills with a focus on client satisfaction.
  • Familiarity with billing, invoicing, and basic financial processes preferred.

Benefits

  • Competitive salary based on experience.
  • Health, dental, and vision insurance options.
  • Retirement plan with company match.
  • Paid time off (PTO) and holidays.
  • Professional growth and development opportunities.

Why Join Us?

Be part of a growing team in a high-demand industry, where your contributions directly impact our success. Work in a supportive environment that values efficiency, customer satisfaction, and career growth.

We are an equal opportunity employer and encourage candidates of all backgrounds to apply.

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