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Industrial Quality/ Customer Service Manager

2 months ago

Spring Grove, United States System One Full time

Our client is seeking an experienced and dedicated Industrial Quality / Customer Service Manager to join their dynamic team at the York, PA facility. This pivotal role ensures that our products meet the highest quality standards while providing exceptional service to our valued customers. The ideal candidate will have a strong background in quality management within the manufacturing industry, coupled with excellent customer service skills.


Key Responsibilities:

Quality Management:

Develop, implement, and maintain quality management systems to ensure products meet industry standards and customer specifications.
Conduct regular quality audits and inspections to identify and resolve potential quality issues.
Collaborate with production teams to establish quality control processes and improve manufacturing practices.
Analyze quality data and trends to drive continuous improvement initiatives.


Customer Service:

Act as the primary point of contact for customer inquiries, complaints, and feedback.
Ensure timely and effective resolution of customer issues, maintaining high levels of customer satisfaction.
Develop and maintain strong relationships with key customers, understanding their needs and expectations.
Coordinate with internal departments to ensure customer requirements are met and exceeded.


Team Leadership:

Lead and mentor the quality and customer service teams, fostering a culture of excellence and continuous improvement.
Provide training and development opportunities to team members to enhance their skills and knowledge.
Set performance goals and conduct regular performance reviews.


Compliance and Reporting:

Ensure compliance with industry regulations, standards, and certifications.
Prepare and present regular reports on quality performance, customer feedback, and improvement initiatives to senior management.



Qualifications:

Bachelor’s degree in Engineering, Quality Management, or a related field.
Minimum of 5 years of experience in quality management within the manufacturing industry, preferably in paper and pulp manufacturing.
Proven experience in customer service management.
Strong knowledge of quality management systems and methodologies (e.g., ISO standards, Six Sigma, Lean Manufacturing).
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic environment.
Leadership experience with a track record of developing and motivating teams.


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