Desktop Support Specialist

2 weeks ago


ocoee, United States Revolution Technologies Full time

Position Summary:

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.


Job Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

• Assists in coordinating audiovisual setups and video conferencing support

• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.

• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

• Collaborate and assist with other areas of the IT department on projects and initiatives • Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday

• Participate in after-hours (evening & weekend) on-call rotation

• Travel to remote locations to provide support, as needed

• Perform other duties as assigned

• Ability to lift 50 pounds


Required Skills:

• IT Enterprise experience is preferred

• High school diploma or equivalent; additional certifications or relevant education is a plus.

• Ability to learn new systems and software in a fast-paced environment.

• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

• Ability to manage multiple priorities and work independently or as part of a team.

• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.



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