Customer Support Technician

3 weeks ago

Ocoee, United States TEKsystems Careers Full time

*Description:*
Summary:
The Customer Support Technician is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities:
• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
• Assists in coordinating audiovisual setups and video conferencing support
• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
• Participate in after-hours (evening & weekend) on-call rotation
• Travel to remote locations to provide support, as needed
• Perform other duties as assigned
• Ability to lift 50 pounds
Required Skills:
• IT Enterprise experience is preferred
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
General Characteristics
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented
procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of
application, hardware and software problems.
*Skills:*
Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual, Active directory, Call center, Service desk
*Top Skills Details:*
Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual
*Additional Skills & Qualifications:*
Education:
Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information
Systems, or other related field. Or equivalent work experience.
Experience:
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic
hardware and software products and problem solving/troubleshooting skills.
Complexity:
Provides Tier 1 support of low to medium complexity. Functions, somewhat
independently, under general direction of more customer service representatives, supervisors or
managers. Generally follows documented procedures and checklists.





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Customer Support Technician

    4 weeks ago

    Ocoee, United States PSR Associates Full time

    PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every...

  • Customer Support Technician

    4 weeks ago

    Ocoee, United States TEKsystems Full time

    Description: Summary: The Customer Support Technician is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation,...

  • Customer Support Technician

    4 weeks ago

    Ocoee, United States TEKsystems Full time

    Description:Summary: The Customer Support Technician is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation,...

  • Customer Support Technician

    4 weeks ago

    Ocoee, United States TEKsystems Full time

    *Description:* Summary: The Customer Support Technician is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation,...

  • Customer Support Technician

    3 weeks ago

    Ocoee, United States Consultis Full time

    Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for an IT Finance Manager for a Onsite Contract opportunity (FTE) with our client.*WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD-PARTY REPRESENTATION FOR THIS POSITION**Customer...

  • Customer Support Technician

    4 weeks ago

    Ocoee, United States TEKsystems Full time

    Description: Summary: The Customer Support Technician is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation,...

  • Customer Support Technician

    4 weeks ago

    Ocoee, United States Ark Solutions Full time

    Ark Solutions Inc is looking for Customer Support Technician!Position: Customer Support Technician Location: Ocoee, FL Duration: 7+ Months and possibility of extensionDescription: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a...

  • Customer Support Technician

    4 weeks ago

    Ocoee, FL, United States TEKsystems Full time

    Description:Summary: The Customer Support Technician is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation,...

  • Technical Support Specialist

    4 weeks ago

    Ocoee, Florida, United States Ark Solutions Full time

    We are seeking a skilled Customer Support Technician to join our team at Ark Solutions Inc. This role is responsible for providing technical support to our customers, ensuring the smooth operation of our enterprise environment.Key Responsibilities:Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.Assist in...

  • IT Support Specialist

    4 weeks ago

    Ocoee, Florida, United States Tews Company Full time

    Job DescriptionAt Tews Company, we are seeking a highly skilled and motivated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing top-tier technical support to our customers, ensuring that our technology hardware and software systems are running smoothly and efficiently.Key Responsibilities:Install and...

  • Service Technician

    1 month ago

    Ocoee, Florida, United States Super Source Inc Full time

    Job DescriptionWe are seeking a skilled Service Technician to join our team at Super Source Inc. As a Service Technician, you will be responsible for performing repairs on commercial warewash equipment in the Orlando/Tampa area.Key Responsibilities:Maintain relationships with managers and chefs at customer locationsTroubleshoot and repair customers'...

  • Pharmacy Technician

    4 weeks ago

    Ocoee, Florida, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and service. Our pharmacy technicians are the face of our company, interacting with customers and developing strong relationships with patients.Key Responsibilities:Assist pharmacists in the practice of pharmacy, under direct...

  • Technical Support Specialist

    4 weeks ago

    Ocoee, Florida, United States TEKsystems Full time

    About the RoleWe're seeking a highly motivated Technical Support Specialist to join our team in providing top-notch support to our enterprise clients. As a key member of our support team, you will be responsible for troubleshooting, resolving, and escalating technical issues related to hardware, software, and network components.This is an excellent...

  • Service Technician

    4 weeks ago

    Ocoee, Florida, United States Mr. Rooter Corporation Full time

    At Mr. Rooter Plumbing, we're seeking a skilled Service Technician to join our team. As a key member of our plumbing crew, you'll be responsible for performing a variety of tasks, including:Plumbing repairsDrain cleaningsWater heater replacementsWater and sewer pipe repairs above and below groundSlab leak repairsIn addition to your technical skills, you'll...

  • Reception Technician

    4 weeks ago

    Ocoee, Florida, United States VSP Global Full time

    VSP Global is seeking a skilled Reception Technician to join our team at Eye Doctor's Optical Outlets. As a Reception Technician, you will play a vital role in ensuring excellent patient flow and providing top-notch customer service.Key Responsibilities:Assist patients with check-in and pre-testing processesVerify insurance and explain exam pricing in a...

  • Maintenance Technician

    4 weeks ago

    Ocoee, Florida, United States McDonald's Full time

    We are seeking a skilled Maintenance Technician to join our team at McDonald's. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our restaurant, ensuring a safe and healthy environment for our customers and employees.Key Responsibilities:Maintain the interior and exterior of the restaurant,...

  • Certified Pharmacy Technician

    4 weeks ago

    Ocoee, Florida, United States Walmart Full time

    Job SummaryWe are seeking a Certified Pharmacy Technician to join our team in Orlando, Florida. The ideal candidate will have a strong background in inventory management, data entry, and prescription fulfillment.Responsibilities• Maintain quality, accuracy, and integrity of inventory (pharmaceuticals, supplies)• Ensure adherence to inventory control...

  • Customer Service Associate

    1 month ago

    Ocoee, Florida, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions...

  • Customer Service Liaison

    1 month ago

    Ocoee, Florida, United States Westgate Resorts & Spa Full time

    Customer Service RepresentativeAt Westgate Resorts & Spa, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our owners receive the highest level of support and service.Key Responsibilities:Provide 5-star customer service to owners and internal customers via phone calls...

  • Customer Service Ambassador

    4 weeks ago

    Ocoee, Florida, United States Westgate Resorts & Spa Full time

    Deliver Exceptional Customer ExperienceAs an Owner Support Specialist at Westgate Resorts & Spa, you will be the primary point of contact for owners and internal customers, providing 5-star customer service via phone calls to the Account Services department.Key Responsibilities:Respond to owner inquiries and resolve issues in a timely and professional...