Operations Manager

1 day ago


Montrose, United States Gold's Gym - Montrose Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off

Operations Manager is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members as well as front desk staff management.

Major Responsibilities:

Sales-

  • Generates sales through Companysponsored (walk-ins and TIs) and employee sponsored (outreach and promotions).
  • Follows up on all prospects by using established Golds Gym sales systems.
  • Conducts gym tours using established Golds Gym sales systems.
  • Conducts telephone inquiries using established Golds Gym sales systems.
  • Assumes responsibility for developing selling skills.
  • Establishes and maintains relationships with local businesses for events, promotions, and corporate memberships.
  • Must establish and maintain a minimum required referral program as defined by Golds Gym Company standards.
  • Maintains information on club history, background, philosophy, facilities, staff and policies.
  • Communicates and maintains delinquent accounts.
  • Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.
Staff Management-
  • Trains all new front desk staff.
  • Ensures staff maintains excellent customer service with all members and completes tasks.
  • Responsible for front desk staff scheduling and coverage.
  • Maintains a positive relationship with the staff. Supports staff in achieving their goals.

Qualifications & Requirements:


  • High school diploma required. College degree, either Associate or Bachelors preferred.
  • Excellent sales, communication and customer service skills.
  • Must be able to successfully pass all testing requirements including gym tours, telephone inquiry, counselor planner audit, guest card audit, lead box/bowl program, referral program and corporate outreach program.
  • Ability to achieve acceptable level of membership sales per month.
  • Thorough understanding of Golds Gyms membership sales systems.
  • Demonstrated understanding of the Daily Sales Stat report and its contents.
  • Basic computer skills.
  • Current CPR Certification


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