Help Desk

1 week ago

Alexandria, United States Quadrant Full time
Help Desk/Server Support
Alexandria, VA

MUST:
Must have at least an interim Secret security clearance is required
Experienced Help Desk/Server Support
Must have at least two entry/mid-level IT certifications such as A+, CCNA, network+, etc.
2+ hands-on experience in a PC/network helpdesk or technical support environment.
Server support experience.
Experience with Active Directory.
Knowledge of technical security systems such as CCTV, alarms, and access control is a plus.
Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices.
Must have strong verbal and written communication skills.
Able to work independently and with little no supervision/guidance.
degree in the field of computer science or a related discipline is preferred.

DUTIES:
Administer daily updates to the database tracking tool.
Collection of operations support weekly action reports.
Compile database metrics weekly.
Assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
Check Splunk concerning network and systems status on a recurring basis and take action to address problems or issues.
Perform Tier I troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.
Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
Maintain a log and track metrics on network outages.
Cisco and Nortel configuration, initialization, and preparation of these devices for shipment to post.
Post database updates.
Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
Ensure all tickets are acted on promptly, effectively and closed out promptly.
Under direction from the system administrator, image and configure workstations.
Maintain the operations support duty roster.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

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