Representative II, Volunteer Engagement

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

WHAT YOU NEED TO KNOW (Job Overview):

Implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. May serve as liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

The Engagement Specialist is responsible for assisting with the implementation and execution of
programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, assist with the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities. Approximately 30% of time is spent on external recruitment and 70% on Engagement.

This is a part time position 25 hours a week. 5 days / 5 hours day

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Subject matter expertise and regional resource for volunteer engagement best practices.
Assist in ensuring all prospective volunteers are screened and referred to departments for interviews.

Assist local leaders with conducting a comprehensive volunteer engagement onboarding program for all Volunteer Services volunteer position.

Assist with driving volunteer recruitment and engagement, including youth programs.

Provide support to the Volunteer Intake Processing Center.

Responsible for managing volunteer recognition events across the region for all volunteers.

Assist with executing the Event Based Volunteer plan.

Assist in supporting and monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment.

Provide support to the Regional Volunteer Services Officer or Sr. Engagement Specialist by:

1) Meeting with departments and ensuring alignment of volunteer needs and regional metrics.

2) Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.

3) Assisting with the development and implementation of a volunteer engagement/retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.

4) Provide input on volunteer engagement performance management issues.

5) Provide reporting and metric analysis support.

6) Assist in monitoring and reviewing volunteer satisfaction data with departments to develop strategies to improve volunteer satisfaction.

Serve as the subject matter expert on key volunteer recruitment tools.

Train volunteer leaders and department leads on volunteer programs, tools and resources.

Support Volunteer Services' regional training plan, which includes in-person and online volunteer supervisor courses.

Additional Qualifications/Responsibilities

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelor's degree or equivalent combination of related education and experience required.

Experience: Minimum 3 to 5 years of experience implementing and advancing staff related programs. Knowledge of volunteer programs and policies preferred.

A current, valid driver's license with good driving record is required.

Excellent oral and written communication skills.

Strong training and presentation skills.

Great interpersonal skills with the ability to effectively relate to people of diverse backgrounds and education levels.

Knowledge of group dynamics, customer maintenance techniques, influencing skills, and the ability to effectively implement programs is preferred.

Detailed oriented with good organizational skills and ability to handle multiple and continuously evolving priorities required.

Recruiting experience or the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is preferred.

Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.

Travel: May involve travel. A current valid driver's license and good driving record is required.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Youth engagement experience

College club management experience

Data reporting in Excel and power bi, pivot tables

Bilingual

Competencies:

Team player

Accountability

Communication (written & oral)

Presentation skills

Building Effective Relationships

Persuasion

Confident

Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Will include working evenings and/or weekends occasionally.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

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