Volunteer Engagement Specialist

7 days ago

Murfreesboro, Tennessee, United States National Guard Employment Network Full time
Job Title: Representative II, Volunteer Engagement

Are you passionate about making a difference in your community? Do you have a knack for building strong relationships and motivating others? We're seeking a highly skilled Representative II, Volunteer Engagement to join our team at the National Guard Employment Network.

About the Role:

This part-time position (25 hours/week) is responsible for implementing and executing volunteer programs and services to further the engagement of volunteers. You will assist with screenings, referrals, and placement of prospective volunteers to effectively support regional goals and mission-critical activities. Approximately 30% of your time will be spent on external recruitment, and 70% on engagement.

Key Responsibilities:
  • Subject matter expertise and regional resource for volunteer engagement best practices.
  • Assist in ensuring all prospective volunteers are screened and referred to departments for interviews.
  • Assist local leaders with conducting a comprehensive volunteer engagement onboarding program for all Volunteer Services volunteer positions.
  • Assist with driving volunteer recruitment and engagement, including youth programs.
  • Provide support to the Volunteer Intake Processing Center.
  • Responsible for managing volunteer recognition events across the region for all volunteers.
  • Assist with executing the Event-Based Volunteer plan.
  • Assist in supporting and monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment.
  • Provide support to the Regional Volunteer Services Officer or Sr. Engagement Specialist by:
    • Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
    • Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
    • Assisting with the development and implementation of a volunteer engagement/retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
    • Provide input on volunteer engagement performance management issues.
    • Provide reporting and metric analysis support.
    • Assist in monitoring and reviewing volunteer satisfaction data with departments to develop strategies to improve volunteer satisfaction.
Requirements:
  • Bachelor's degree or equivalent combination of related education and experience required.
  • Minimum 3 to 5 years of experience implementing and advancing staff-related programs.
  • Knowledge of volunteer programs and policies preferred.
  • Current, valid driver's license with good driving record required.
  • Excellent oral and written communication skills.
  • Strong training and presentation skills.
  • Great interpersonal skills with the ability to effectively relate to people of diverse backgrounds and education levels.
  • Knowledge of group dynamics, customer maintenance techniques, influencing skills, and the ability to effectively implement programs preferred.
  • Detailed-oriented with good organizational skills and ability to handle multiple and continuously evolving priorities required.
  • Recruiting experience or the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner preferred.
Preferred Qualifications:
  • Youth engagement experience.
  • College club management experience.
  • Data reporting in Excel and Power BI, pivot tables.
  • Bilingual.
Competencies:
  • Team player.
  • Accountability.
  • Communication (written & oral).
  • Presentation skills.
  • Building Effective Relationships.
  • Persuasion.
  • Confident.
Physical Requirements:

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Will include working evenings and/or weekends occasionally.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during periods of major disaster.

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