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Customer Account Manager

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Oconomowoc, United States Orbis Corporation Full time

JOB REQUIREMENTS: Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you\'re going to want to be here. Join us and become part of the power behind possible. About The OpportunityResponsible for providing excellent customer service and sales support to assigned customer accounts, geographic territories, and assigned sales personnel. Daily communication with customers and associated sales personnel on order management topics. Management of customer orders from receipt of customer order to receipt of product at the customer. Activities include contract review, order entry, order edit, order maintenance, order status communication, order expedite requests, and complaint processing. Provide direct line and ACD line support for all incoming service-related phone calls. Demonstrate an understanding of ORBIS products and product application. Support the execution and continuous improvement of the quality policy. Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer. Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams. Support sales personnel with quoting, purchase order changes, and customer inquiries as needed. Support team as back-up coverage. Experience Requirements: 3 - 5 years Customer Support experience Education: High school diploma-required Bachelor\'s degree-desired. Relevant work experience in lieu of education Additional knowledge, skills & abilities: Strong communication (verbal and written) skills and collaboration in a team environment. Ability to multi-task in a high paced environment, while maintaining attention... For full info follow application link. ORBIS Corporation is an equal opportunity employer. ORBIS Corporation shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. As an Equal Opportunity/Affirmative Action/Pro Disabled & Veteran Employer, we request priority referrals of qualified protected veterans, qualified individuals with disabilities, qualified minority candidates, and qualified female candidates for job openings at ORBIS Corporation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0866D1E56C1843B7