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Proxy Call Center Representative

3 months ago

Atlanta, Georgia, United States Equiniti Full time

Management Level

I

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at:

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Virtual Proxy Call Center Representative - Temporary

Shift:
M-F 4pm-11pm EST (alternating Saturdays 10am-6pm)

Compensation:
$18.00 per hour

Role Summary

A Proxy Call Center Representative will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.

Role Responsibilities

  • Work on an automated dialer handling large call volumes daily.
  • Manually research contact information for shareholders.
  • Solicit shareholder votes and accurately record voting instructions.
  • Respond to shareholder inquiries using fact sheets and materials provided.
  • Maintain updated call center database by entering information.
  • Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
  • Previous virtual Call Center experience preferred.
  • Ability to quickly react to questions and refer to support guides
  • Ability to effectively follow scripts and department procedures

Role Requirements

  • Must be at least 18 years old
  • Must be able to work remotely from a safe, private and quiet work location
  • Must have excellent phone etiquette
  • Must possess your own computer equipment with the following specifications:

Windows PC (no iPads, MacBooks, or Chromebooks)

Windows Operating System (preferably Windows 10)

Google Chrome needs to be installed as the default browser.

Unmetered private high-speed internet access - 100Mbps minimum -essential (no standalone hotspots or cell phone hotspots accepted)

Unmetered mobile phone access for the purposes of contact between you and our team

USB connected headset with noise cancelling features (not Wireless)

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Estimated Salary: $20 to $28 per hour based on qualifications.