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Help Desk Support Specialist

2 months ago

denver, United States The Intersect Group Full time

Our client is seeking an eager Help Desk Support Specialist to join their team as a full-time employee. This resource will be responsible for providing technical support to internal team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.


Requirements:

  • Bachelor’s degree in Computer Science or related degree required.
  • CompTIA A+ certification is a plus
  • 2+ years of experience in a Help Desk, System Admin, or Desktop Support role
  • Knowledge of Active Directory administration
  • Familiarity with Office 365


Major Responsibilities

  • Provide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.
  • Provide expert help desk support for all locations (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.
  • Provide support for remote access solutions such as VPN and Terminal Services.
  • Basic troubleshooting at the network level including WAN and LAN connectivity, routers, firewalls, and security.
  • Install, upgrade, configure, troubleshoot, maintain, and modify computer system software.
  • Provide day-to-day maintenance and support for Microsoft Office including Outlook e-mail, as well as Lotus Notes Domino databases/applications.
  • Document all support activities in ticket tracking database.
  • Inventory management of technology assets.


Working Conditions

  • Typical office hours of 8:00am – 5:00pm.
  • Must be available for on-call coverage during evenings, weekends, and holidays as requested.
  • Ability to work extra hours, different hours, or staggered hours as determined by the workload and expectations especially between February and April each year.