Overnight Guest Services Agent

2 weeks ago

Seattle, United States Hyatt Full time

As an Overnight Guest Services Agent you will be accountable for dealing with guest’s requests in a fast-paced and efficient manner. In addition, you will also be part of the safety and security of the hotel guests and employees. You will be expected to follow safety and security standards and respond to incidents accordingly. 

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Some of the key tasks include but are not limited to:

·         Assist with Valet duties and responsibilities including the parking and retrieval of guest vehicles

·         Assist with Luggage storage and deliveries

·         Restocking the housekeeping closets daily ensuring adequate levels of linen and guest supplies

·         Delivering convenience items on request to the guests

·         Performing special cleaning tasks including pressure washing outdoor areas, indoor rugs, carpet and upholstery cleaning, washing walls        and ceilings, moving furniture for deep cleaning, turning mattresses

·         Sweeps carpets and hoovers if required and appropriate

·         Empty ashtrays and outdoor bins

·         Polishes furniture and fixtures

·         Vacuums and polishes elevators

·         Keeps the front of the hotel free from trash

·         Cleans rugs, carpets and upholstered furniture using a vacuum cleaner or broom

·         Assist with general Engineering Guest Requests

·         AC air filter replacement in unoccupied guest rooms

Qualifications:

·         Ability to lift, push and pull a moderate amount of weight

·         Ability to work the overnight (third shift) including weekdays, weekends and holidays

·         A valid drivers license is required

·         A true desire to satisfy the needs of others in a fast paced environment.

·         Refined verbal and written communication skills

·         Ability to stand for long periods of time and walk moderate distances

·         Proficient in basic computer skills

Benefits available with this position include: 

  • Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
  • 401k & Retirement Savings Plan (RSP)
  • Basic Life Insurance
  • Short term disability insurance
  • New Child Leave & Adoption Assistance
  • Compassionate Leave
  • Paid Time Off:
    • Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
      • Hire Date Through Four Years – 10 Days or 80 hours
      • Five to Nine Years – 15 Days or 120 hours
      • 10 years or greater – 20 Days or 160 hours
  • Sick Leave:
    • Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
  • Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
  • Holiday Pay: 
    • Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.

Additional perks may include: 

  • Colleague Discounted Rates as of the 1st day of employment
  • Complimentary Room Nights for full-time and part-time positions after 90 days of employment
  • Flexible Spending Account 
  • Subsidized ORCA Pass
  • Tuition Reimbursement of $1,000.00 per calendar year
  • Complimentary Dry Cleaning of Uniforms
  • Employee Assistance Program

Wage Information

Hourly role:  The hourly rate for this position starts at 24.92 with an increase to $25.42 after 90 days.

Hourly roles with five-year rates: The hourly starting rate for this position is $25.42 after 90 days. This position also has an established rate for colleagues who remain in the position for five years, which is an additional $0.50

Hourly roles with seven year rates: The hourly starting rate for this position is $25.42 after 90 days.  This position also has an established rate for colleagues who remain in the position for seven years, which is an additional $0.75

Hourly roles with ten year rates:The hourly starting rate for this position is $25.42after 90 days. This position also has an established rate for colleagues who remain in the position for ten years, which is an additional $1.00

Pay ranges are listed on each job posting individually. 

“Thompson is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.”

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