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Guest Service Manager

2 months ago

Kailua, United States Outrigger Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Exemplify the image of "Aloha" through the Outrigger Way, assisting guests in accordance with Outrigger Kona Resort (OKR) polices and procedures. Ensure the Outrigger 4 Keys to creating guests for life is practiced with all guest interactions.

JOB SUMMARY:

Plan, coordinate, implement and supervise hotel guest activities and services for all guests with emphasis on VIPs, Outrigger Discovery (GHA) and Voyager 47 guests in accordance with hotel standards. Emphasis on fulfilling guests expectations in all front of the house activities. Responsible for daily operations of the Voyager 47 front of house staff. Work closely with property operations, F&B and sales and marketing on facilitating and owning the guest engagement vision for Voyager 47 Club Lounge and Outrigger Resorts. Portray the Ke 'Ano Wa'a values (the Outrigger Way) with all customers, external and internal, including guests, patrons, travel partners and fellow employees. Represent the hotel as an official greeter or "Ambassador of Aloha".

Come Work Here

Compensation& Benefits:

$53k - $73k, with potential for adjustment based on factors such as an applicant's skills, experience and/or education.

Health Insurance (Dental, Medical, Prescription, Vision)

Paid Holidays, Sick, Vacation and Medical Leave

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

And many opportunities for growth through our training and development programs

*please note that benefits may vary depending on position or property