Member Services Representative

1 week ago

Kailua, United States Planet Fitness Inc. Full time

* In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Member Services Representative Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.
* Facilitate needed updates to member's accounts.


* Assist in maintaining the neatness and cleanliness of the club.
* Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
* Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
* Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.



Member Services Representative Qualifications/Requirements

* Customer service background preferred.
* Must be 18 years of age or older.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent preferred.

Member Services Representative Physical Demands

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Will encounter toxic chemicals during shift.
* Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Why Join Planet Fitness?

Philosophy

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At Supreme Fitness, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits include

* Free Black Card gym membership.
* Day, evening, or overnight shifts.
* Career growth opportunities.
* Discounts on merchandise sold at the club.
* Benefits including: medical, 401k, and supplemental insurance.
* Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Compensation: $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Supreme Fitness Group, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits include:

* Free Black Card gym membership at all in-network locations. Use of gym facilities and all Black Card amenities


* Benefits including: medical, 401k, and supplemental insurance.


* Discounts on merchandise sold at the club.


* Discounts on movie tickets, theme parks, hotels, attractions, and more.


* A fun, energetic work environment with a fast-growing organization.



TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    1 week ago

    Kailua-Kona, United States Supreme Fitness Group Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...

  • Fast Food Service Representative

    3 days ago

    Kailua, Hawaii, United States McDonald's Full time

    Overview: McDonald's is a renowned fast-food chain seeking talented individuals to join their team as Fast Food Service Representatives. These representatives will be responsible for ensuring exceptional customer experiences, maintaining a clean and welcoming environment, and contributing to the success of the restaurant.About the Job: As a Fast Food Service...

  • Member Service Representative

    1 week ago

    Kailua, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    2 weeks ago

    Kailua, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Customer Service Representative

    1 month ago

    Kailua, United States U-Haul Full time

    Compensation Range: $17.00 to $21.25 Hourly Location: 74-5484 Kaiwi St, Kailua-Kona, Hawaii 96740 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    2 weeks ago

    Kailua, United States BBA Aviation Plc. Full time

    JOB DESCRIPTION Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...

  • Retail Sales and Service Representative

    7 days ago

    Kailua-Kona, Hawaii, United States Enterprise Holdings Full time

    Key ResponsibilitiesWe are seeking a talented Retail Sales and Service Representative to join our team at Kona Enterprise Airport. As a representative, you will be responsible for handling customer inquiries, providing product information, and resolving any issues that may arise.Your duties will also include working with other teams to ensure effective...

  • Customer Service Representative

    6 months ago

    Kailua Kona, United States Imperial Dade Full time

    Overview: Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in Kona, HI! Join a strong and continuously evolving team that helps our business grow. If youre looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Representative will interact with...

  • Rental Car Customer Service Representative

    1 week ago

    Kailua-Kona, Hawaii, United States Managed Labor Solutions Full time

    Job OverviewWe are seeking a motivated Rental Car Customer Service Representative to join our team at Managed Labor Solutions, a leading provider of rental car outsourcing services. This role involves delivering exceptional customer experiences by expediting the car rental process and resolving any issues that may arise.ResponsibilitiesGreet customers upon...

  • High-Paying Sales and Service Representative

    7 days ago

    Kailua-Kona, Hawaii, United States SIXT USA Full time

    About the RoleWe are seeking a skilled Sales and Service Representative to join our team at SIXT USA. As a key member of our branch, you will be responsible for delivering exceptional customer experiences, maximizing sales opportunities, and providing expert guidance on our premium vehicle fleet.With a focus on customer satisfaction and service excellence,...

  • Industrial Sales Representative

    7 days ago

    Kailua, Hawaii, United States Airgas Full time

    About the RoleWe are seeking an experienced Industrial Sales Representative to join our team in Kailua-Kona, HI. As a key member of our sales team, you will be responsible for selling a variety of industrial products, including welding equipment, hard goods, power tools, safety supplies, and industrial gases to customers.Key ResponsibilitiesMaintain high...

  • Customer Service Representative

    4 weeks ago

    Kailua Kona, United States Signature Flight Support Full time

    Signatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    2 weeks ago

    Kailua-Kona, United States Signature Flight Support Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    5 days ago

    Kailua-Kona, Hawaii, United States Central Pacific Bank Full time

    We are seeking a Customer Service Representative to join our team at Central Pacific Bank's Kailua-Kona branch. This role is perfect for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.Job SummaryThe Customer Service Representative will be responsible for providing personalized service to...

  • Golf Course Attendant

    5 days ago

    Kailua-Kona, Hawaii, United States Kuki`o Golf and Beach Club Full time

    Job DescriptionThe Golf Course Attendant is an essential role at Kukio Golf & Beach Club, providing exceptional service to our esteemed members. Salary: $23.00 per hour, with a monthly incentive bonus compensation plan. As a member of our team, you will also be eligible for additional benefits, including low premium individual and family medical, dental and...

  • Service Center Support Representative

    5 months ago

    Kailua Kona, United States Enterprise Holdings Full time

    Overview: National Car Rental has an exciting opportunity for a Service Center Support Representative. The position will provide overall administrative support to the Maintenance facility, ensure that all operating standards, invoices, parts and tire purchases, and all shop work orders and invoice processing are completed according to policy and procedure....

  • Lead Customer Service Specialist

    2 weeks ago

    Kailua, Hawaii, United States Extra Space Storage Full time

    Company OverviewAt Extra Space Storage, we're dedicated to providing exceptional customer service and a positive work environment. Our team is passionate about helping people and growing together.SalaryWe offer a competitive salary of $19.00/hr, plus monthly incentive opportunities.Job DescriptionAs a Lead Customer Service Specialist at Extra Space Storage,...

  • Customer Service Representative

    3 weeks ago

    KAILUA-KONA, United States Signature Flight Support Corporation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    6 days ago

    Kailua-Kona, United States Signature Aviation Full time

    JOB DESCRIPTION Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...

  • Team Member and Server

    6 months ago

    Kailua, United States Round Table Pizza Full time

    Description Roundtable Pizza is looking for an all around team member (pizza maker, oven master, dough maker) that is eager to learn and has a flexible schedule! The ideal candidate is an energetic, service minded individual who wants to be part of a team environment. Team members are responsible for helping making pizzas and prepping other food items to...