Hotel Guest Service Representative

3 weeks ago

Kailua, United States BMI Hospitality Management Full time

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply

Benefits:

  • Medical/dental/vision offered after qualification period
  • Competitive performance bonuses - potential for up to $600 monthly
  • 401k with match offered after qualification period
  • Employee discounts at IHG Hotels worldwide
  • Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
  • Vacation time accrued based on hours worked
  • Overtime pay for holidays worked - 7 holidays per year
  • Free parking
Job Description:
  • Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
  • Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
  • Controls and records financial transactions a front desk
  • Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
  • Maintains a friendly, cheerful, and courteous demeanor at all times
  • Performs other duties as assigned, requested, or deemed necessary by management
  • Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
  • Aids other associates and departments to contribute to the best overall performance of the department and the hotel
  • Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills:
  • Strong Computer skills, including Microsoft Office
  • Ability to type 40+wpm
  • Able to learn new web applications
  • Previous customer service experience preferred
  • Strong work ethic
  • Able to stand for extended periods of time
  • Able to lift up-to 20 lbs.
  • Must be able to work weekends and holidays

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