Automotive Service Manager

21 hours ago

Kailua, United States Bridgestone Americas Full time

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Job Category

Retail

Position Summary

** $3000 SIGN ON BONUS ** New Teammates Only **

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Pay Range: $20.30 - $30.60

Responsibilities

  • Assign and schedule work duties to auto service staff according to individual skill level.

  • Serve all automotive service needs of customers.

  • Oversee the hiring and training of an effective auto service team.

  • Ensure high teammate retention.

  • Maintain compliance with quality standards.

  • Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.

  • Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.

  • Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.

  • Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.

  • Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications

  • High School Diploma or equivalent.

  • 4 years of auto service technical experience.

  • 1 year of service manager or service writer experience.

  • Problem solving - customer complaints.

  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.

  • Capacity to lead and coach others.

  • Teammate and customer/communication skills.

  • Ability to recruit and select technicians successfully according to store requirements.

  • Willingness to continue education and remain current in automotive repair issues.

  • Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

PREFERRED QUALIFICATIONS

  • 2 year degree or equivalent.

OUR CREW KNOWS BENEFITS

  • Medical, Dental and Vision – Starting day 1 for all our teammates

  • Paid vacation and holidays

  • On-the-job training and company-funded ASE certifications

  • Tuition reimbursement program

  • Flexible work schedule

  • 401(k) match

  • On demand pay (daily pay) program available

OUR VALUES GIVE BACK TO YOU

  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.

  • Community Involvement: We pride ourselves on working with our local communities and giving back where we can.

  • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.

  • The opportunity to develop and grow, through training and regular mentorship.

  • Corporate Social Responsibility activities.

  • A truly global, dynamic and challenging work environment.

  • Agility and work/life effectiveness and your long-term well-being.

  • A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

  • Automotive Service Director

    3 weeks ago

    Kailua-Kona, Hawaii, United States Bridgestone Americas Full time

    Bridgestone Americas is seeking a highly skilled Automotive Service Manager to lead our team of technicians and provide exceptional customer service. This role requires strong leadership and communication skills, as well as a deep understanding of automotive repair.About the RoleThis position offers a competitive salary range of $20.30 - $30.60 per hour,...

  • Automotive Services Expert

    2 weeks ago

    Kailua-Kona, Hawaii, United States Hertz Full time

    With over 9,700 locations across the globe, Hertz is a leading provider of vehicle rentals and car sharing services. As an experienced Automotive Maintenance Technician, you will play a vital role in ensuring the smooth operation of our fleet.Our team members enjoy competitive salaries and benefits packages, including medical, dental, and vision plan...

  • Assistant Store Manager

    3 months ago

    KAILUA, United States Genuine Parts Company Full time

    Job DescriptionImagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right...

  • Assistant Store Manager

    3 months ago

    Kailua, United States Genuine Parts Company Full time

    Job DescriptionJob DescriptionImagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is...

  • Automotive Mechanic Specialist

    7 days ago

    Kailua-Kona, Hawaii, United States Big Island Motors Full time

    Job Title: Automotive Mechanic SpecialistWe are seeking a highly skilled and detail-oriented Automotive Mechanic Specialist to join our team at Big Island Motors.About the Role:The successful candidate will be responsible for performing routine maintenance tasks, repairing and maintaining automotive equipment, and running vehicle diagnostic tests.This is an...

  • Automotive Technician

    1 month ago

    Kailua-Kona, United States Hertz Full time $26

    Wage: $26.00 hourlyJob Description:The Experienced Automotive Technician performs vehicle repairs without oversight. Additional responsibilities include preventive maintenance and completing appropriate paperwork and reports. Ability to repair vehicles independently, while also having experience working well in a team environment. Must have the ability to...

  • Automotive Technician

    3 months ago

    Kailua-Kona, United States Hertz Full time $26

    Wage: $26.00 hourlyJob Description:The Experienced Automotive Technician performs vehicle repairs without oversight. Additional responsibilities include preventive maintenance and completing appropriate paperwork and reports. Ability to repair vehicles independently, while also having experience working well in a team environment. Must have the ability to...

  • Automotive Store Operations Leader

    3 weeks ago

    Kailua, Hawaii, United States Genuine Parts Company Full time

    Genuine Parts Company is a leading supplier of automotive parts and accessories. We are seeking an experienced Assistant Store Manager to lead our retail operations and drive business growth.Job OverviewAs an Assistant Store Manager, you will be responsible for overseeing daily store operations, managing staff, and ensuring excellent customer service. You...

  • Automotive Maintenance Specialist

    3 weeks ago

    Kailua-Kona, Hawaii, United States Midas Hawaii Full time

    Job OverviewMidas Hawaii is seeking a skilled Automotive Maintenance Specialist to join our team. As a key member of our maintenance team, you will be responsible for performing routine vehicle maintenance services and ensuring the highest level of quality and customer satisfaction.

  • Skilled Automotive Mechanic Wanted

    3 weeks ago

    Kailua-Kona, Hawaii, United States Hertz Full time

    We are seeking an experienced Automotive Technician to join our team at Hertz. As a key member of our maintenance crew, you will play a vital role in ensuring the reliability and performance of our fleet.The ideal candidate will have three years of professional automotive repair experience and be ASE certified. You will be responsible for performing vehicle...

  • Senior Automotive Repair Specialist

    2 weeks ago

    Kailua-Kona, Hawaii, United States Hertz Full time

    Job SummaryWe are seeking a highly skilled Senior Automotive Repair Specialist to join our team. In this role, you will perform vehicle repairs independently and maintain a safe and clean work environment.About the RoleThis is an exciting opportunity for an experienced automotive technician to utilize their skills and knowledge to deliver high-quality...

  • Experienced Automotive Technician

    2 months ago

    Kailua-Kona, United States Hertz Full time

    Wage: $26.00 hourly Job Description: The Experienced Automotive Technician performs vehicle repairs without oversight. Additional responsibilities include preventive maintenance and completing appropriate paperwork and reports. Ability to repair vehicles independently, while also having experience working well in a team environment. Must have the ability to...

  • Automotive Repair Specialist

    4 days ago

    Kailua-Kona, Hawaii, United States WORKFORCE SERVICES INC Full time

    We are looking for a reliable and skilled mechanic to join our team at Workforce Services Inc.As an Automotive Diesel Mechanic, you will be responsible for conducting inspections, diagnostic tests, and repairs on a diverse fleet of vehicles. You will also be responsible for maintaining accurate records of services and repairs.The ideal candidate will have a...

  • Experienced Automotive Technician

    3 months ago

    Kailua-Kona, United States Hertz Full time

    Wage: $26.00 hourly Job Description: The Experienced Automotive Technician performs vehicle repairs without oversight. Additional responsibilities include preventive maintenance and completing appropriate paperwork and reports. Ability to repair vehicles independently, while also having experience working well in a team environment. Must have the ability to...

  • Experienced Automotive Technician

    2 weeks ago

    Kailua-Kona, United States Hertz Full time

    Wage: $26.00 hourly Job Description: The Experienced Automotive Technician performs vehicle repairs without oversight. Additional responsibilities include preventive maintenance and completing appropriate paperwork and reports. Ability to repair vehicles independently, while also having experience working well in a team environment. Must have the ability to...

  • Auto Parts Store Operations Manager

    3 weeks ago

    Kailua-Kona, Hawaii, United States Genuine Parts Company Full time

    At Genuine Parts Company, we are seeking a highly motivated and experienced Auto Parts Store Operations Manager to lead our store operations and drive business growth. With a strong background in the automotive after-market service industry or hobby/DIY world, you will be responsible for managing store operations to maximize sales, profits, and customer...

  • Store Counter Trainee

    3 months ago

    Kailua, United States Genuine Parts Company Full time

    Job DescriptionJob DescriptionImagine not only being able to learn but then use your expertise to help our customers succeed and stay safely on the road! NAPA's Automotive Counter Sales Trainee role is the ideal position for energetic people who have a passion for automotive parts, believe in taking care of the customer, and want to learn. As a...

  • Guest Service Manager

    2 months ago

    Kailua, United States Outrigger Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs...

  • Assistant Store Manager

    3 months ago

    Kailua, HI, United States Genuine Parts Company Full time

    Job DescriptionImagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right...

  • Resident Service Specialist

    3 months ago

    Kailua, United States HUNT Full time

    Position is located at Ohana Military Communities in Kailua, HI. A Brief Overview. The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management t Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail