Customer Care/Inbound sales
3 weeks ago
*Position Title*: Sales Representative
*Location*: _*Rio Rancho, NM.*_
*Anticipated Start Date*: Tentative start Date 05/20/2024.
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
*Expected Duration:* 12+ Months with a Strong possibility of Extension.
*Job Type:* Contract 40hr week/Onsite
*Job Description:*
* Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
* Comprehensive understanding of the general/technical aspects of the job.
* Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
* Work is completed with minimal supervision and assignments may be completed without established procedures.
* May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.
*Responsibilities:*
* Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
* Monitor the service event through completion for compliance.
* Manage the service requests of customers through different access channels.
* Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
* Provide resolution and feedback based on analysis.
* Participates/leads in projects for process or quality improvements.
* Works with escalated customers and recommends actions in post incident reviews.
* Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.
*Education and Experience Required:*
* High school education or equivalent.
* Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
*Knowledge and Skills:*
* Superior communication skills both written and verbal Experience in customer facing role either remote or face to face Understands internal processes and tools Computer proficiency Problem solving skills Accuracy in data entry Excellent fluency in language to be supported.
* Experience in a phone based remote role Familiarity with computer technology
* Time management skills Oversee compliance with operating procedures and standards
* Experience in call routing and processes as well as case logging systems and obligation systems
* Strong understanding of internal processes, tools and usage of such tools in managing daily tasks Ability to mentor and train new agents
*Benefits:*
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Job Type: Contract
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* Under 1 year
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* Hybrid work
* Office
Ability to Commute:
* Rio Rancho, NM 87144 (Preferred)
Ability to Relocate:
* Rio Rancho, NM 87144: Relocate before starting work (Required)
Work Location: Hybrid remote in Rio Rancho, NM 87144
-
Inbound Customer Service Agent
1 week ago
Rio Rancho, United States Aston Carter Full timeDescription: Supporting small/medium business clients with booking orders and nurturing the relationship for account managers. Taking inbound calls from queue as they come in and flow through system. Not commissioned as they will be on contract, but measured to orders revenue, margin, and conversion. (40% is the goal). Skills: Customer service, Support,...
-
Inbound Sales Representative
2 weeks ago
Rancho Santa Margarita, United States APFSC Full timeInbound Sales Representative FIMAC is seeking an energetic and outgoing call center agent to manage inbound customer acquistion for our brands with the goal of converting leads to sales. This position will deal with customers through multiple channels, including, but not limited to inbound calls, online messaging/chat, text and emails. Sales skills, speaking...
-
Remote Inbound Sales Representative
2 weeks ago
Rio Rancho, United States S&P Data Full timeWho We Are: The Job: As a Bilingual Inbound Warranty Sales Associate (Spanish/English) you will interact with customers who have recently purchased an appliance and are looking to add an extended warranty. You’ll be: Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively...
-
Inbound Sales Representative
2 weeks ago
Rancho Santa Margarita, United States APFSC Full timeJob DescriptionJob DescriptionInbound Sales RepresentativeFIMAC is seeking an energetic and outgoing call center agent to manage inbound customer acquistion for our brands with the goal of converting leads to sales. This position will deal with customers through multiple channels, including, but not limited to inbound calls, online messaging/chat, text and...
-
Inbound Representative
7 days ago
Rio Rancho, United States Aston Carter Full timeDescription: Supporting small/medium business clients with booking orders and nurturing the relationship for account managers. Taking inbound calls from queue as they come in and flow through system. Not commissioned as they will be on contract, but measured to orders revenue, margin, and conversion. (40% is the goal). Skills: Customer service, Support, Data...
-
Customer Solutions Rep
3 weeks ago
Rio Rancho, United States Mentis Systems Full timeJob DescriptionJob DescriptionJob Title: Customer Solutions RepDuration: 12+ Months Client Location: Boise, ID 83714 / Rio Rancho NM 87144Client: HP Inc.Candidates can be in Rio Rancho, NM or Boise, ID. Will need to be able to come onsite Wednesdays and Thursdays(Boise) or Tuesday and Wednesday(Rio Rancho) after training.SMB Chat: Gathers and assesses SMB...
-
Hybrid Customer Service Representative
2 weeks ago
Rio Rancho, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Hybrid Customer Service Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Gathers and assesses customers' hardware, software and technical needs....
-
Hybrid Customer Service Representative
3 days ago
Rio Rancho, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Hybrid Customer Service Representative, working in IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, 87144, United States. Gathers and assesses customers' hardware, software and technical needs....
-
Customer Service
6 days ago
Rio Rancho, United States Triumph Management Group, Inc. Full timeJob DescriptionJob DescriptionTriumph Management Group is an expanding local start-up specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer...
-
Customer Service
3 days ago
Rio Rancho, United States Triumph Management Group, Inc. Full timeJob DescriptionJob DescriptionTriumph Management Group is an expanding local start-up specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer...
-
Sales & Customer Service (Entry Level)
2 weeks ago
Rio Rancho, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionPure Life Promotions is looking for our next Entry Level Sales and Customer Service Associate to join our rapidly expanding Customer Service and Sales Team in the Albuquerque area! We are seeking a goal-oriented, determined, and self-starting individual who can add to our team and the overall growth of the company. Being trained...
-
Inside Sales Account Manager
3 days ago
Rio Rancho, United States HP Full timeApplies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited...
-
#NOWHIRING MANAGERS- Sales/Customer Service
3 weeks ago
Rio Rancho, United States Triumph Management Group, Inc. Full timeJob DescriptionJob DescriptionThe Triumph Management Group team is dedicated to delivering exceptional residential sales and customer acquisition solutions to our valued customers. As a market leader, we are seeking a motivated and enthusiastic Sales Manager to join our team. This role offers a unique opportunity for career growth and development within our...
-
Inside Sales Account Manager
2 weeks ago
Rio Rancho, United States HP Development Company, L.P. Full timeInside Sales Account ManagerDescription -Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and...
-
Rio Rancho, United States BCforward Full timeBCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...
-
Rio Rancho, United States BCforward Full timeBCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...
-
Rio Rancho, United States BCforward Full timeBCforward is currently seeking a highly motivated Customer Solutions Representative/ Sales Representative for an opportunity in Rio Rancho, NM! Position Title: Customer Solutions Representative/ Sales Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: 06-03-2024 Please note this is the target date and is subject to change. BCforward...
-
Inside Sales Account Manager
2 weeks ago
Rio Rancho, United States HP Development Company, L.P. Full timeInside Sales Account Manager Description - Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and...
-
Rio Rancho, United States HP Development Company, L.P. Full timeManager, Contractual Account Support and Customer and Sales Support Description - Job Summary The Global Account Operations and Contractual Acceleration organization is looking for a highly motivated manager with strong leadership skills and contractual business experience to lead the Contractual Account Support team and Customer and Sales Support teams. Our...
-
HP Federal-Inside Account Manager
3 days ago
Rio Rancho, United States HP Full timeApplies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized...