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Manager, Contractual Account Support and Customer and Sales Support

4 months ago

Rio Rancho, United States HP Development Company, L.P. Full time

Manager, Contractual Account Support and Customer and Sales Support

Description -

Job Summary

The Global Account Operations and Contractual Acceleration organization is looking for a highly motivated manager with strong leadership skills and contractual business experience to lead the Contractual Account Support team and Customer and Sales Support teams.

Our aspiration is to be competitive differentiator for HP by providing best-in-class customer experience to Global Accounts, by optimizing operational processes and enabling profitable business growth. The Contractual Account Support team focuses on specific support activities to enable Managed Device Services (MDS) deals, a strategic growth area for HP. Additionally, you will be accountable for customer purchase experience of selected Tier 1 Global Accounts, acting as a key enabler for Global Sales supporting the end-to-end operational processes.

You will own operational performance and drive evolution of the operational support model for Solution business, including:

  • Global integrated financing deal support
  • Account Operations management (AOM) support
  • Services Category support
  • Catalog Management
  • Pricing operations
  • Sales Support activities and other hosted activities.
Responsibilities
  • Accountable for operational performance delivered to Corporate and Enterprise customers across owned functions
  • Leads simplification and improvement of operational processes, measured by operational efficiency, output quality and customer and sales satisfaction
  • Drives evolution of the support model based on business needs, in line with HP's strategy
  • Enables growth of solution business by scalable and efficient operational processes
  • Engages with sales and business stakeholders to align on priorities, service levels and future capability needs
  • Leads a regional team of operational resources and subject matter experts
  • Collaborates across Global program teams, regional stakeholders and outsourced service providers to ensure business is well supported
  • Actively influences global programs and infrastructure decisions representing business requirements
  • Drives organizational and individual people development, manages performance and budget
Education & Experience Recommended
  • First-level university degree or equivalent experience; advanced university degree preferred.
  • Typically 10+ years of experience in a business related function, preferably operations, sales, finance or IT
  • Solid people management and operations experience
Knowledge & Skills
  • Applies a collaborative leadership style based on strong business & financial acumen and industry knowledge
  • Strong understanding of HP's Global business model and related IT infrastructure, process and project tools, sales processes
  • Proven delivery of business outcomes with strong linkage to Sales
  • Has successfully driven alignment across regions/functions with a customer-first mindset
  • Is known for collaborating across organizational boundaries. Combines listening skills and leadership to optimize results
  • Communicates at ease at all levels with a bias for action and execution
  • Has the seniority and vision to continuously develop and improve results
  • Superior analytical skills with respect to performance metrics; ability to make decisions based on minimal input to improve or maintain metrics.
  • Proven successes and passion in team & employee development
  • Excellent leadership and supervisory skills, including goal-setting, conflict resolution, performance management, budget planning, problem solving, valuation and employee engagement.
  • Excellent communication skills (e.g. written, verbal, presentation) to develop relationships across businesses.
  • Mastery in English is required.

Disclaimer
•This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -
Sales Operations

Schedule -
Full time

Shift -
No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement