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Credit and Collection analyst
1 month ago
Position: Credit and Collections Analyst
Location: Knoxville, TN - 37932
Description:
Monitor accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.
Research account disputes and billing discrepancies.
Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
Identify delinquent accounts that will potentially require external collection efforts.
Upload AR invoices to customer portals.
Provide customers with reporting such as statements, aging or other miscellaneous reporting requests.
Coordinate documentation of customer refunds.
Request customer tax exemption documentation and upload for tax team review.
Build strong communication with both internal departments and external customers.
Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
Monitor outstanding aged receivables for applicable accounts.
Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
Performs other related duties as needed.
Required skills
1+ years’ experience in credit, collections and accounts receivable.
Strong communication and interpersonal skills (verbal, written and listening).
Experience in process improvement and a focus on digitization/automation.
Flexibility and ability to pivot tasks based on business needs.
Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Strong attention to detail and enjoy problem solving.
Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
Corporate ERP systems, Oracle a plus.
