Associate Customer Account Specialist

2 weeks ago


Miami, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Position Specific Description

FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand their career in our Future 150 company. This is an inbound customer service position in a fast-paced call center environment where you will provide exceptional customer experience. Employees in this position will support numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a one call resolution.

Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee engagement. We are an inclusive organization where employees have the opportunity to develop other skills and advance in their career. Engage with your team members, your supervisor and other employees across many levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and webcams to foster healthy positive relationships in the workplace.

Compensation:
Starting pay $19.00 an hour with opportunity for growth within the same career path.

Benefits:
401k Retirement plan
Pension
Life Insurance
Medical/Dental/Vision/Legal plans
Health Savings account
Flexible Spending Account
Paid Vacation/Holidays
Employee Assistance Program
Tuition reimbursement Tuition loan repayment

What We Are Looking For:
Self-driven individuals
Excellent communication skills
Reliable/Dependable
High Integrity/positive attitude
Flexible/Adaptable
Strive for excellence
Customer focused/Excellent customer experience.

Training
We provide a comprehensive training about our products and services including the different billing systems to support customer's inquiries.

Work Schedule: Hours of operation: Monday - Friday from 8am - 5pm

Job Overview
Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities
Under direct supervision:

Researches and resolves sensitive customer requests and complaints
Ensures timely report of outages
Performs general account maintenance and billing adjustments
Performs rate analysis
Performs other job-related duties as assigned

Additional Qualifications/Responsibilities

Required Qualifications
  • High School Grad / GED
  • Experience: 2+ years
Preferred Qualifications
  • Six Sigma Yellow Belt Certified


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