Senior Director of Food

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Senior Director of Food & Beverage and Events. Are you someone who is passionate about people, driven by purpose and clever in your approach? If so, keep on reading Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.........

Responsible for overseeing all aspects of the Food & Beverage at the hotel including its restaurant, nightlife, culinary, and events while maximizing profits and ensuring high-quality products and service levels. The Senior Director of Food & Beverage ^& Events is to create and execute on plans to maximize revenue and profit per venue, ensure stability and high productivity amongst team members, and meet/exceed budgeted goals.

CULTURAL RESPONSIBILITIES:

• Approach all encounters with guests and team members in a friendly, approachable, and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which includes proper dress and when working.
• Always comply with Arlo Hotels standards and regulations to encourage safe and efficient operations.
• Be present and engaging with guests and team members.
• Be collaborative with all departments to ensure overall goals of the hotel are met.

• Develop financial and operational plans for each F&B, which support the overall hotel’s goals.
• Monitor financial performance on a daily and weekly basis to ensure month-end goals are on track.
• Ensure that all back-of-house operations are running smoothly and are in order
• Create scheduling and staffing levels to ensure labor costs daily to ensure efficiency in scheduling.
• Ensure F&B Operations adheres to standards as determined by the Corporate Director of F&B.
• Ensure daily pre-shift meetings to inform staff of events, reviews, nightlife, VIPs, and daily specials.
• Evaluate team members performance and recognize individuals for outstanding services.
• Coach, counsel, and discipline team members when necessary.
• Monitor guest feedback and financial reports; initiate corrective action as necessary.
• Inspect F&B Operations periodically to ensure all permits are current, cleanliness of all outlets, and side work duties are completed daily.
• Ensure all F&B departments’ costs are managed appropriately.
• Ensure team engagement is continuous and that morale issues are addressed and handled in a timely manner.
• Maintain open lines of communication with all team members and departments.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Communicate requests and complaints with other F&B managers.
• Ensure that recruitment is completed using company hiring standards (i.e., screening forms, evaluations, and team interviews).
• Schedule training classes regarding safety, security, department procedures and service guidelines.
• Fulfill Manager-On-Duty shifts if required.
• Ensure the hotel is compliant with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Encourage openness, problem solving and positive communication between team members by conducting productive monthly meetings.
• Ensure all new team members attend the new hire orientation.
• Ensure that all departments (Events, Nightlife & F&B) have ongoing training of team members by developing/maintaining structured training schedule and daily training is.
• Understand, ensure implementation, and monitor all sales promotions and encourage feedback from team members.
• Prepare and submit all required reports in a timely manner & ensure that all direct reports are submitted reports in a timely manner.
• Know and maintain safety and sanitation standards to provide team members and guests with a safe environment.
• Ensure compliance of all local liquor laws and sanitation/safety regulations.
• Assist in menu planning and preparation for Events, F&B & Nightlife programming.
• Ensure daily and weekly cleaning schedule and side work is maintained.
• Ensure the processes of creating budgets, P&L critiques, forecasts and payroll are smooth, timely and accurate. Coordinate team to ensure they are fully prepared for all of the above.
• Ensure all team members review and successfully complete alcohol awareness certification program and Food handler safety training, as required by state.
• Ensure F&B equipment is well maintained by completing equipment checklist and work order procedures and conducting weekly inspections. Inform Engineering of any broken equipment immediately.
• Ensure beverage controls are in place to manage costs.
• Participate in revenue generating think tanks with Nightlife, Events and F&B teams to ensure maximum revenues are achieved.
• Actively engage with Finance to ensure there is a clear understanding of daily/weekly/monthly revenues, budgets goals, forecasts as well as comps, discounts etc.
• Ensure seasonal menu changes are consistent for both Food & Beverage.
• Work with the Marketing team to ensure clear lines of communication on all activations, special, nightlife programming.
• Participate in weekly 1:1’s with direct reports.
• Ensure Events decks are up to date and offerings are appropriate for the needs of our guests.
• Monitor Event sales to ensure goals are being met.
• Monitor Nightlife programming to ensure that maximum revenues are achieved, and goals are being met.
• Maintain clear lines of communication with all Hotel Dept. Heads.
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

REQUIREMENTS:

• High School diploma or GED certificate required, and equivalent work experience.
• Minimum of 10 years of experience as Director of Food & Beverage and/ or Events.
• Proficient in POS systems and Microsoft Office. 
• Must work well in high-pressured situations and environments with the ability to multi-task.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, and solving problems as necessary.
• Effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjusting or modifying to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to convey information and ideas clearly with strong verbal and written communication skills.
• Must maintain complete confidentiality about team member relations and any access to sensitive information or data.
• Must have strong attention to detail, ability to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic mathematical functions.

Knowledge:

• Must have strong computer skills and financial knowledge required.

Certifications:

• Manager Alcohol awareness certification and Manager Food Service permit as required by local or state government agency.
• Other certification as required by hotel.

Salary Range: $150,000 per annum - $170,000 per annum