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Student Help Desk Support Assistant

2 months ago

St Paul, United States Concordia University Full time


Position:
Student Help Desk Support Assistant

Location:

St. Paul, MN

Job Id:
700480 (Fall 24)

# of Openings:
2

Student Help Desk Support Assistant

Position Overview: The Help Desk Student Employee position serves as the first point of contact for all technology questions and concerns. The role provides friendly and efficient service and plays an important role in promoting the IT Department's mission of serving the campus.

Essential Duties:

  • Provide technical support to CSP users by answering emails, phone calls, and in person inquiries in a timely manner.
  • Inform CSP users of products and services offered by CSP
  • Follow up with users to ensure satisfactory service
  • Direct escalated issues to the appropriate teams via ticketing system.
  • Participate in team building activities with fellow staff members and student employees.
Experience and Skills:
  • Strong verbal and written communication skills (Required)
  • Patient, friendly demeanor with a great aptitude for listening
  • Passion for problem solving and customer service
  • Team-oriented mindset with an openness to constructive feedback
  • Eagerness to learn new technologies and systems


Equal Employment Opportunity Statement:
It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity, directives and regulations of federal, state, and local governing bodies or agencies thereof, specifically Minnesota Statute 363. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, national origin, gender, disability, age, genetic information, creed, marital status, status with regard to public assistance, familial status, membership or activity in a local commission or any other status protected by applicable law. This policy applies to all employment practices and terms and conditions of employment, including but not limited to promotions, transfers, compensation, terminations, training, and participation in CSP sponsored benefits or programs.

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