Head of SMB Sales

2 weeks ago

Town of Texas, United States Tank Payments Full time

We’re hiring a smart generalist to join our small, elite team in Austin, TX to scale SMB sales and new customer success (primarily freight carriers). This is an opportunity to build a core pillar of the business from the ground up. You’ll have direct impact on the customers, product, and bottom line of the company.Tank is a fast-growing fintech startup that's re-imagining payments and banking in the trillion-dollar logistics industry. We’re adding >100 new customers per month and grew payments 500% in the last 12 months. We are backed by top-tier Silicon Valley VC’s, win industry awards and accolades, and have a fiercely loyal customer base.Experience with freight carrier sales is a big plusWhy are we hiring this role?We’re onboarding >100 new customers every month. Their success depends on a great first impression of Tank. To grow faster, we need to improve customer experience, add structure to our pipeline, and close new business faster.Tank’s customers keep the entire economy moving. You will make a meaningful impact for real people doing real work. As their trusted advisor, you’ll understand their requirements, maximize the value they get from the product, and ensure ongoing satisfaction.Why join us?Opportunity –Be the first Customer Success hire at a fast-growing startup. Own onboarding, adoption, and upsell from day 1.Timing –We grew our payments business >500% in the last 12 months, serving thousands of customers, yet we’re early enough for outsized career and equity upside.Team –Work in-person with an elite team, including founders from Google, Amazon, and fintech startups who value high ownership, fast iteration, and a tight-knit culture.Career Growth – Success in this role means growing with the company, so you’ll be expected to work yourself out of a job and take on larger challenges quickly.What you’ll do:Onboard customers and own their success through relationship-building, product knowledge, planning, and executionClose prospects from the bottom of our sales funnelBuild repeatable, structured processes to scale the onboarding pipelineEstablish metrics, analyze data, and iterate independentlyWork closely with Product and Engineering on new features and serve the “voice of the customer” to the Tank teamBuild and lead customer success and account management functions at TankYou might be a fit if:1–4 yrs in Sales, Account Management, or Customer SuccessEnergized by interacting with customersPolished phone presence and objection-handling skillsProven upsell / cross-sell record with SMB or mid-market accountsComfortable with data analysis and acting quickly on insightsStartup DNA: bias for action, thrive in ambiguity, own outcomesBonus:freight, logistics, or payments experienceCompensationCompetitive base + equityBenefits: Medical, dental, visionUncapped, self-directed PTO, and paid parental leave #J-18808-Ljbffr

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