Field Account Manager, TPA

3 weeks ago

Overland Park, United States UnitedHealth Group Full time

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Relationship Building:
    • Uses our CRM tool to create a proactive engagement plan and monitor engagements for assigned groups
    • Develop and maintain solid customer and broker relationships, in person and telephonically
    • Partner with the local team and other Field Based Staff
    • Develop and maintain key internal relationships
    • Understand customer needs, where to prioritize efforts, and provide value-added consultation
    • Present a positive image of UMR in the marketplace
    • Community involvement through professional organizations, associations and local organization
  • Communication:
  • Proactively communicate with clients and provide updates on benefits and program initiatives
    • Remain responsive and follow through on commitments both internally and externally
    • Act as a consultative resource and strategic partner to the customer and broker in support of the customer's total service experience
    • Monitor and track on-going performance, present and recommend solutions to the customer
    • Must be able to successfully utilize digital tools and resources such as Teams, to remotely conduct customer meetings and presentations when appropriate
  • Healthcare Knowledge:
    • Understand goals, health plan initiatives, operating principles, strategies and competitive position of UMR
    • Act as a trusted advisor through in-depth healthcare knowledge, understand important trends, and know your customer base
  • Product Knowledge:
    • Clearly demonstrate the UMR value propositions for medical and specialty programs (where applicable) to improve customer growth and retention.
    • Effectively communicate products and services during Open Enrollment meetings
    • Educate customers and promote UMR Tools and Resources
  • Mission Critical Roles:
    • Execute
    • Work with Others
      • Communicate
    • Show Initiative
  • Individual Contributor Practices:
    • Self-Management
    • Communicating with Others
    • Collaborating
    • Using Time and Resources Effectively
    • Serving Customers

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of experience in managing customer relationships
  • Insurance license as required by law within 90 days of hire
  • Valid driver's License
  • Proficient in Microsoft Office and other virtual productivity tools
  • Proven excellent oral and written communication skills
  • Proven superior presentation skills in both small and large group settings
  • Proven solid interpersonal skills with the ability to communicate and influence internal business partners
  • Proven advanced Analytical and problem-solving skills
  • Willing or ability to travel as required (approximately 25%)


Preferred Qualifications:

  • 3+ years of health care industry experience
  • Human Resources or Medical Benefits experience
  • Proven ability to work with external customers such as employers, consumers, consultants, and brokers

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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