Account Manager
1 month ago
Join our high-energy, devoted team of motivated go-getters at Prosponsive Logistics We are looking for a self-starter who is excited to jump into a customer-oriented role in the pertinent industry of transportation and logistics at our office in Overland Park, KS Prosponsive Logistics is a third-party logistics company (3PL) with a focus on building relationships externally with customers and carriers, and internally with our co-workers, tenured and new to the team We are growing in sales, size and people, and we hope YOU are eager to be an important component to our growth and success
Job Description:
As an Account Manager, you will work as an inside sales representative, pursuing and developing relationships with shippers, manufacturers, and receivers to accelerate continuous growth for Prosponsive Logistics. You will strive to approach all situations with a Prosponsive® mindset and action plan, i.e., proactively communicate with our customers, carriers, and anyone else necessary to ensure we deliver a world-class logistics experience. The account manager is responsible for consistently communicating with all parties involved and must implement corrective action as needed to ensure that a standard of service and high level of customer satisfaction is maintained daily. This position reports to the Branch Manager.
Core Functions/Expectations:
Develop and build a portfolio of customer accounts with a focus on promoting growth, strengthening long-term relationships, and maintaining successful performance levels required by customers.
Throughout the first 90 days of employment, you are expected to make a minimum of 50 outbound telephone calls per day to existing accounts and prospects to source new business opportunities. You will strive to spend a minimum of 3 hours on the telephone per day.
Beyond the first 90 days, you will be expected to make a minimum of 25 telephone calls per day thereafter to maintain and develop accounts while sourcing new business opportunities from prospects. You will strive to spend a minimum of 2 hours on the telephone per day.
Provide exceptional customer service by establishing relationships based on transparent, timely, and frequent communication. In addition, maintain satisfactory customer metric scores to ensure retention and growth of historical revenue and gross profit, and improve the probability that new opportunities are awarded to Prosponsive.
Analyze customer inquiries, make informed decisions with the information presented, and provide concise and timely updates to customers and solutions to any problems.
At a minimum, weekly communication is required for all customers and contacts within each account, as well as occasional in-person visits to existing and potential customers.
Stay informed with current market conditions, including advertising and promotional trends that develop within each customer that may impact future volume.
Attempt to pursue and capitalize on all opportunities for growth through participation in every RFQ, RFP, and spot bid opportunity presented to you. Proactively approach all customer facilities and subsidiaries in tandem with the associated salesperson with the expectation that sales have provided location and contact information.
You will sustain primary pricing responsibilities on all accounts that have moved more than one load and have completed a customer onboarding call.
Ensure that the proper team members are included and aware of all onboarding, discovery and service-oriented correspondence with clientele.
You will maintain operational readiness to respond to all customers within 30 minutes of any tender or inquiry, both written and/or verbal.
Each account rep must maintain current market knowledge to enhance their capability to quote lanes or loads independently as opportunities arise. Concurrently, each account rep needs to understand the process in which the customer wants the quotes submitted.
Be willing and able to manage your peer’s book of business in their absence as needed. You will communicate all pertinent information for business continuity during your personal PTO time or emergencies.
You will be responsible for managing the account coordinators associated with your team and branch.
CULTURE & PERKS:
- Back-to-Back Winners of AJC's Top 100 Workplaces
- Free Friday Breakfast weekly
- Holiday & "just because" celebrations
- 401K
- Insurance offered: Health, Vision, Dental
- Casual dress code
- Encouraging, friendly, motivating environment & atmosphere
Pay: This role is compensated with a base salary plus commission
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