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Business Analyst

2 months ago

Baltimore, United States Donato Tech Full time

Job Title: Business Analyst
Job Location: Baltimore, MD(Hybrid-2 days/week)
Job Duration: 12+ Months

Note:
The selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

Description of Work:
Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience articulating
customer requirements into User Stories and establishing acceptance criteria. Experience in managing competing
priorities
Work with the project manager and business stakeholders/technical leads to analyze and document business
requirements for new ServiceNow processes and align to the project schedule.
Work with the ServiceNow development team to validate the solutions for defined customer requirements.
Provide assistance to other Business Analysts on the project team as required.
Develop procedures, manuals, and other documentation artifacts as needed.
Develop User Stories based on business requirements provided by the stakeholders/technical leads.
Document current and future processes and workflows.
Manage the User Acceptance Testing (UAT) and validation activities.
Engage customers/stakeholders to effectively and capture business requirements.
Develop Agile User Stories based on customer requirements (as required).
Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
Ability to analyze alternatives presented by development team members and provide feedback based on customer
requirements.
Work effectively in a highly matrix team organization.
All other duties as assigned or directed.

Basic Qualifications: Minimum knowledge, skills, and abilities needed.
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
5 years of experience as a ServiceNow CAM or IRM Business Analyst
5 years of experience in designing and building business processes
3 years of experience with process flow documentation creation
Understanding of Agile software development practices
Excellent verbal and written communication skills including presentation skills
Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous
Authorization and Monitoring with a good understanding of vulnerability assessments.
Knowledge and experience with the overall ServiceNow Ecosystem and ability to understand customer needs and
requirements quickly to put together proposed solutions.
Strong communication and reporting skills.
Team player who stands out as an individual contributor and can mentor other team members to manage and achieve
project milestones
Must be able to obtain and maintain a US Public Trust clearance


Preferred Qualifications: Candidates with these skills will be given preferential consideration.
Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and
Monitoring (CAM), and other modules.
ServiceNow Certification.
Previous Government experience
In depth understanding of project management approach covering waterfall, agile, and hybrid methodologies.