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Junior Help Desk Technician

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Washington DC, United States NuAxis Innovations Full time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW We are seeking a talented and motivated Junior Help Desk Technician for a Part-Time position.

Job Summary: Operate as a professional integrated member of the User Services Team assisting each other and sharing the workload.
Work independently on user workstations (laptop and desktop) with the ability to setup, install, and configure standardized images, customized operating systems, disk encryption, workstation software and applications.
Mcafee system encryption and the various versions of the Microsoft Windows operating systems including but not limited to Windows 7, 8, and 10.
Setup, install, configure, and troubleshoot mobile devices including but not limited to cell phones, tablets, digital cameras and other devices.
Setup, install, configure, and troubleshoot workstation and network device peripherals such as multifunction printers, scanners, copiers, fax machines, and external storage devices.
Setup, install, configure, and troubleshoot Avaya unified IP telephone systems including the handsets, workstation software, and mobile apps.
Assist users in all aspects of user computing including but not limited to scanning, operating mobile devices, operating audio visual conference equipment and software, basic business operations software (Microsoft Office, Email, Chat, Calendars) and virtual desktops/systems.
Work with helpdesk ticketing systems in an expeditious manner to create, manage, track, and resolve user service requests. The candidate must also be able to create knowledge articles and generate reports and summaries of service requests.
Be willing and able to participate in the planning, scheduling, and implementation of new technology initiatives. The candidate must be able to recognize trends and patterns in service requests and their interactions with users that may adversely impact customer support and report it.
Be able to provide user support both in person and for remote locations using telephone and remote access technologies.
Recognize and respond appropriately to IT security situations and events and successfully report and coordinate with managers, law enforcement, and IT security staff in resolving the situation or event.
Recognize user training deficiencies and provide immediate short term assistance to the user on basic operating systems and software/applications as well as longer term recommendations.

Knowledge, Skill, and Qualification Requirements:

Demonstrated knowledge and experience with Microsoft Windows Operating Systems, version 7, 8, and 10.
Demonstrated knowledge and experience with Microsoft Windows Active Directory
Demonstrated knowledge and experience with Enterprise McAffee Encryption
Demonstrated knowledge and experience with Enterprise Symantec Endpoint Protection client software.
Demonstrated knowledge and experience with current mobile device operating systems specifically Apple iOS and Android.
Demonstrated knowledge and experience with mobile device enterprise management system Maas360.
Demonstrated knowledge and experience with the help desk ticketing system Footprints.
Demonstrated knowledge and experience with audio and video teleconferencing in general and current Polycom VTC systems in particular.
Demonstrated knowledge and experience with Avaya Voice over IP telephone systems
Demonstrated knowledge and experience with NPS/DOI IT security policies and procedures.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture

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