Overnight Customer Service Representative

4 weeks ago

Apopka, United States Kelly Full time
Kelly Services is seeking a temporary, overnight Customer Service Representative for a busy Food distributor located in Apopka, FL. 

Assignment Duration- approx 3 months +/-  must be flexible to work longer if needed.
This position is in the office
Schedule-Sun-Tues  6:00pm 6:00am, Wed- 6pm-12am 
Pay $16.25/hour plus overtime

Job Summary:
As a Customer Service Representative, you will play a vital role in ensuring high-quality customer service by accurately and efficiently processing customer orders. Your exceptional communication skills and attention to detail will be crucial in evaluating and modifying orders to meet customer needs. You will also be responsible for maintaining complete and accurate records of customer interactions and order adjustments. This position offers an opportunity to contribute to a positive customer experience and be a valuable member of our team.

Roles and Responsibilities:
- Receive and enter customer orders by telephone, ensuring accuracy and completeness
- Evaluate and modify orders as required to meet customer needs
- Disseminate information regarding orders, products, promotions, and ordering processes
- Process various documents, such as load plans, bills of lading, order adjustments, and product complaints
- Print and distribute customer order forms to facilitate an effective and efficient ordering process
- Maintain customer files and records to ensure complete documentation and support for Customer Service functions
- Perform other related and assigned duties as necessary

Qualifications & Skills:
- Education/Certification: High school diploma or equivalent
- Experience:  2 years of relevant work experience in customer service or order processing
- Knowledge of order processing concepts and procedures
- Familiarity with basic office equipment and machinery (PCs, copiers, fax machines, etc.)
- Understanding of products and promotions
- Proficiency in customer service concepts and techniques
- Basic PC word processing and spreadsheet software skills- Excel, Word
- Excellent verbal and written communication skills
- Ability to resolve customer complaints effectively and efficiently
- Strong focus on delivering high levels of quality and customer service

 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture—we’re dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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