Customer Service Representative

2 weeks ago


Apopka, Florida, United States Golden State Foods Full time

About the Company and Job Title: Join our team as a Customer Order Processor and ensure exceptional service to our customers. We are currently hiring for an 8AM start time position, working from Sunday to Thursday.


Responsibilities:

  • Receives and enters customer orders by telephone, ensuring accuracy and completeness, as well as providing information on orders, products, and promotions.
  • Processes various documents to meet customer needs and maintain accurate records.
  • Prints and distributes customer order forms to facilitate the ordering process efficiently.
  • Maintains customer files and records to support Customer Service functions.
  • Performs additional duties as required.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: 0 to 2 years in customer service or order processing.

Knowledge, Skills, and Abilities:

  • Understanding of order processing concepts and procedures.
  • Familiarity with basic office equipment and machinery.
  • Knowledge of products and promotions.
  • Customer service concepts and techniques.
  • Proficiency in PC word processing/spreadsheet software applications.

Skills and Abilities:

  • Effective communication with customers and colleagues.
  • Efficient resolution of customer complaints.
  • Ability to adapt to a flexible schedule.
  • Deliver high levels of quality and customer service.
  • Travel as needed and align with the company's Values and Creed.


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