Director of Account Management

2 months ago

orlando, United States Flybridge Staffing Full time

Flybridge Staffing is currently searching for an Accounts Manager Director for a client in the Central FL area. This can be a remote position, but candidates located in Central Florida with more ability to visit the office will be prioritized.

As the Account Management Director, you’ll play a key role in the organization by driving the strategy and programs to support business growth and customer experience. You will also oversee the customer lifecycle, ensuring a positive customer experience and value proposition delivery. In this role, you will advise and consult with clients at the senior management/executive level providing industry insight, technology acumen, knowledge of business processes and support expertise to clients.

Responsibilities:

  • Ten (10) years of experience in one or more of the following areas: Finance, Sales, Operations, Marketing, and Customer Acquisition/Retention/Satisfaction.
  • Five (5) years of experience leading a team and department in a related field.
  • Provide oversight of the day-to-day responsibilities of the account management team.
  • Demonstrated ability to utilize various process improvement methodologies to create and enhance existing customer service and experiences.
  • Demonstrated ability to influence and create consensus with all levels of employees and external customers.
  • Excellent organizational, analytical multi-tasking and time management skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to analyze complex problems or situations and develop effective solutions.
  • Exceptional work ethic, time management, and organizational skills.


Experience:

  • Experience building and leading Account Management teams and creating processes and frameworks for scalability and growth.
  • Engage the organization in managing customer relationships, revenue, and profit.
  • Responsible for presenting and explaining OUR portfolio, communicating industry best practices, and driving revenue targets
  • Internally, communicate customers/prospect's business needs to sales and operations team.
  • Influences cross-company agreement on how to deliver the greatest value to customers and drive revenue targets.
  • Must have familiarity with implementing processes and reporting standards that create a culture of accountability.
  • Create and improve processes for a standardized customer experience.
  • Works with all internal Operations leaders to ensure buy-in and support for all customer-focused initiatives.
  • Partner with Sales and Marketing to ensure customer objectives and seamless transition to Onboarding
  • The ideal candidate has experience meeting a revenue target for their customer's portfolio


****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only. If your background aligns with the above details and you would like to learn more, please also submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.

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