Strategic Account Manager

3 weeks ago

Raleigh, United States Sight Sciences Inc Full time
Description

Overview: The Strategic Account Manager is primarily responsible for Resident/Fellow education, training, certification, and handoff continuum activities and, secondarily, for the ongoing sales and support of the Company's product(s) in the US Ophthalmology Teaching Institutions, Veteran Affairs Hospitals, and Department of Defense Hospitals.

Responsibilities:

  • Create demand for Sight Sciences products within both company and industry-compliant guidelines
  • Develop effective educational and sales presentations to differentiate product(s) compared to current surgical glaucoma offerings with Ophthalmic surgeons within the assigned territory
  • Analyze data and manage territory to create an effective business plan, including regular funnel management and forecasting
  • Maintain knowledge of current trends in the industry and competitive products
  • Manage territory budget and resources
  • Complete administrative paperwork in a timely manner and communicate with the Manager regarding established key performance indicators and feedback from physicians.
  • Attend various sales training workshops, sales meetings, national/regional conferences, and relevant trade shows
  • Maintains direct contact with customers to enable the best clinical outcomes
  • Establish and foster Key Opinion Leader (KOL) and Future Key Opinion Leader (FOL) relationships
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines the validity of warranty claims and schedules repair resources
  • Support company goals and objectives, policies, and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements
  • Maintain a professional and credible image with key physicians, distributors, consultants, vendors, and co-workers

Skills/Qualifications:

  • Bachelor's degree or equivalent experience required
  • 5+ years of sales experience, with preferably a minimum of 3 years of medical sales experience in ophthalmology, with a proven track record of success
  • Successful sales track record in the medical device industry
  • Ability to navigate complex health systems efficiently
  • Strong relationship-building skills
  • Strong sales presentation skills
  • Ability to work independently and as well as within a strong team environment
  • Excellent verbal and written communication and presentation skills necessary
  • Strong business acumen skills
  • Required residence in territory geography
  • Travel requirement: 30% to 60% overnight travel (territory dependent)
  • Face-to-face interaction with customers: 90%

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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