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Visitor Experience Specialist

2 months ago

San Francisco, United States Thecjm Full time

The Visitor Experience (VX) Specialist is the welcoming and informative first point of contact with visitors and members at The Contemporary Jewish Museum (The CJM). The Museum strives to offer a best-in-class experience to each visitor immediately upon arrival and throughout their stay. VX Specialist team members create a friendly and helpful environment and assist in enforcing health and safety practices, as needed.

The individual in this position is dependable with strong interpersonal and communications skills. Work shifts for this position may vary, (12-15 hours a week), primarily during the Museum’s public hours, Thursday through Sunday. Shifts will be scheduled by the Senior Visitor Experience Manager.

For all positions, The Museum expects an interest in and commitment to the mission and core values of The CJM, including its beliefs in anti-racism, diversity, equity, access, and inclusion.

Position: Visitor Experience Specialist
Department: Visitor Experience
Reports To: Senior Visitor Experience Manager
Status: Part-time, Non-exempt
Compensation: $18.93/hour
Location: On-site at The CJM, San Francisco, CA

  • Handle visitor access and hospitality at The CJM’s Shenson Welcome Center and throughout The CJM’s lobby, The CJM Shop, and public spaces, including providing visitor orientation to The Museum and surrounding areas
  • Circulate within the galleries, engage with visitors, and offer inspiring and knowledgeable service, sharing a strong understanding of the current exhibitions
  • Welcome Museum visitors and scan pre-purchased admission tickets; assist visitors with onsite, contact-less ticket purchases
  • Engage with Museum visitors around The CJM Shop and transact sales of exhibition catalogs and other merchandise
  • Answer questions and provide in-person guidance to visitors in The Museum and occasionally via phone and email; resolve and document general complaints from guests and members
  • Stay informed about current and upcoming exhibitions, programs, and marketing campaigns.
  • Monitor the visitor experience to ensure that requests and special needs are met, provide way-finding, and create an enjoyable and rewarding experience for visitors
  • Ensure visitor security and safety, coordinating any issues with other Visitor Experience and Security personnel. Act as eyes and ears for Museum Security.
  • Stay informed/up-to-date on changes to health and safety requirements.
  • Help maintain clean and organized public spaces, and assist with managing crowds and equipment at events
Education and Experience
  • Minimum one year of experience in customer service, visitor services, retail or tourism environment
  • Excellent customer service and communication skills (verbal and written)
  • Organizational and accounting skills with a strong attention to detail
  • Computer proficient, knowledge of online ticketing systems a plus
  • Professional and cordial demeanor
  • Enthusiastic, dependable, and flexible
Skills and Abilities
  • Self-motivated and confident in interacting with the public in high energy environments
  • Ability to problem-solve unexpected issues in a public setting
  • Capable of responding to emergency situations such as assisting in building evacuation
  • Ability to circulate in The Museum and galleries to ensure visitor compliance with all safety standards and protocols
  • Availability to work on weekend days and some holidays. Occasional evening hours for special events or exhibition openings.
Physical requirements
  • Occasional lifting or carrying under 10 lbs
  • Rarely may push or pull items – under 10 lbs
  • Occasional kneeling or reaching overhead
  • Frequent sitting, standing, and bending. The CJM is able to accommodate to applicant’s needs.

Please indicate “Visitor Experience Specialist” in the subject line

The Contemporary Jewish Museum is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, religion, color, national origin or ancestry, age, marital or domestic partner status, sex, genetic information, sexual orientation, gender identity, status as a protected veteran, status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law.

Pursuant to the San Francisco Fair Chance Ordinance, The CJM will consider for employment qualified applicants with arrest and conviction records.

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