Patient Coordinator

3 weeks ago

albuquerque, United States Enhanced Wellness Full time

Join Our Team at Enhanced Wellness: Empowering Optimal Health and Well-Being


About Us

Enhanced Wellness is a leader in integrative patient care, seamlessly combining conventional Western Medicine with cutting-edge BioPerformance treatments. Our philosophy centers on a holistic approach to healing, prioritizing health, lifestyle, and the proactive management of age-related conditions. We are not just a clinic; we are a vibrant community dedicated to helping our patients achieve their highest level of wellness.


Position: Patient Coordinator

As a Patient Coordinator at Enhanced Wellness, you will be at the heart of our mission, playing a crucial role in enhancing the patient experience and supporting our commitment to holistic health. This full-time position is ideal for a self-motivated individual who thrives in a dynamic, patient-focused environment. If you are organized, passionate about holistic health, and eager to make a real impact, we want to hear from you. Compensation is competitive and commensurate with experience.


Key Responsibilities

  • Be the First Point of Contact: Manage reception duties, including answering calls, managing emails, scheduling appointments, and handling patient check-ins and check-outs. Your warm demeanor and organizational skills will ensure each patient feels welcomed and cared for from the moment they step into our clinic.
  • Support Patient Treatments: Guide patients through sessions with BioPerformance machines, ensuring comfort and a positive experience. You’ll play a key role in helping patients feel at ease and supported during their wellness journey.
  • Assist Physicians with Essential Tasks: Adapt weekly to support physicians with various duties, ensuring they have the tools and support needed to provide exceptional care.
  • Inventory and Supplies Management: Oversee inventory management of office supplies and retail health products, maintaining optimal levels and supporting clinic operations smoothly.
  • Clinic Presentation: Keep the clinic looking its best by maintaining cleanliness and ensuring patient rooms are tidy, organized, and welcoming.
  • Document Management: Efficiently handle patient documents, including processing, filing, and maintaining accuracy.
  • Engage in Marketing and Social Media: Contribute to social media and marketing initiatives, enhancing our community outreach and clinic visibility.
  • Lead Generation and Sales: Manage lead generation platforms and ensure marketing campaigns are executed effectively. Drive sales through memberships, packages, and retail opportunities, adhering to defined success metrics.
  • Marketing Efforts: Track and maintain active marketing efforts, including events, B2B outreach, word-of-mouth, and social media platforms. Engage with potential leads and build our clinic’s presence within the community.
  • Social Media Management: Manage or delegate social media channels, creating compelling posts that align with our brand’s voice and effectively communicate with guests and leads.
  • Ambassador and Influencer Relations: Build and maintain a highly engaged network of ambassadors and influencers who actively promote the clinic and our mission.


Qualifications

  • Minimum of 2 years of experience in a fast-paced, customer service-oriented environment; experience in hospitality with verified references preferred.
  • Strong organizational and multitasking skills, with the ability to streamline office procedures and improve efficiency.
  • Excellent communication skills for effective interaction with staff, patients, and suppliers.
  • Proven ability to work independently and collaboratively within a team, supporting physicians with minimal supervision.
  • Proficiency in Microsoft Office and Excel.
  • Strong customer service skills with the ability to thrive in a fast-paced environment.
  • Certified Medical Assistant (CMA) certification is a plus.
  • Bachelor’s degree preferred but not required.


Why Join Enhanced Wellness?

At Enhanced Wellness, you’ll be part of a team that truly makes a difference. Our supportive and collaborative environment fosters both personal and professional growth. We value compassion, innovation, and excellence—and we’re looking for someone who shares these values. We are growing our brand and scaling our national presence. As part of our team, you may have the chance to travel to new clinic locations, contributing to our growth and gaining exposure to new markets. We provide continuous training, mentorship programs, and workshops to help you excel in your role and advance your career within our expanding organization. If you’re eager to be part of a team that is redefining patient care, we’d love to hear from you.


What Sets Us Apart?

  • Innovative Approaches: We integrate cutting-edge BioPerformance treatments that set us apart in the field of wellness.
  • Collaborative Culture: Our clinic is built on teamwork, respect, and a commitment to excellence, ensuring every team member feels valued and empowered. You’ll work alongside supportive colleagues who are dedicated to helping each other succeed.
  • Impactful Work: Be part of a mission-driven team that prioritizes patient outcomes and wellness, making a real difference in people’s lives.
  • Employee Well-being: We practice what we preach by fostering a positive work-life balance and offering wellness programs for our employees. Our benefits and supportive environment ensure you can thrive both professionally and personally.


Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected Hours: 40 per week


Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule

  • Monday to Friday
  • Weekends as needed

Experience

  • Customer service: 2 years (Required)
  • Sales: 2 years (Required)

License/Certification

  • Certified Medical Assistant (Preferred)


Location: In person

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