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Bilingual Customer Service Representative

2 months ago

Waltham, United States Sherwin-Williams Full time

Become a vital part of our team by serving wholesale and retail customers, listening to their needs, and recommending the right products. You'll also resolve customer concerns, maintain product quality, and exceed sales goals. This position requires fluency in English and Spanish.

Job Location: 929 Main Street, Waltham MA 02451

Job Responsibilities:

  • Ensure high customer satisfaction and meet sales targets
  • Assist customers in person and over the phone
  • Build trust with customers
  • Accurately process sales transactions
  • Maintain precise work order files and formulas
  • Stock shelves and set up displays
  • Load/unload delivery trucks and make deliveries as needed
  • Stay knowledgeable about products and discuss options
  • Comply with inventory control procedures

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country without needing sponsorship
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to lift and carry up to 50 lbs. frequently

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products