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Digital Customer Service Representative

2 months ago

Vista, United States craig@openspaces.com Full time

The ability to correctly reply to customer chats, emails, and/or correspondence is a must for the Service Representative position. The chat agent must genuinely enjoy helping customers and handling their issues or enquiries with great care and expertise. The Service Representative uses the real-time flow of an instant messaging chat to respond to customer enquiries in a precise and fast manner.

RESPONSIBILITIES

Being able to navigate numerous digital communication channels (chat, email) with ease in order to give the customer prompt, polite, and correct information including:

Utilize instant messaging tools to promptly address client inquiries.

Use the tools at your disposal to reply to consumer inquiries

Postal correspondence with clients.

Occasionally making outgoing calls to customers and dealerships.

Abide by and assist all of our clients.

As required, complete extra tasks or projects.

Keep your workplace interactions professional.


REQUIREMENT:

The capacity to manage priorities while multitasking

Possess knowledge of office productivity applications like Microsoft Word, Excel, and Outlook.

GED equivalent or a high school diploma

Ready to work entirely remotely

Excellent English communication abilities, both written and oral