Customer Experience Associate

2 weeks ago


Westfield, United States Atrium Staffing Full time
About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a luxury brand that specializes in high quality home goods is seeking multiple Customer Experience Associates to join their team This company is one of the fastest growing consumer brands in the world Salary/Hourly Rate: $17 - $18/hr Position Overview: The Customer Experience Associate will be responsible for providing white glove service to customers. Customer Experience Associate applicants must be available the day before Thanksgiving, Black Friday and Cyber Monday. During training, associates will be asked to come into the office Monday-Friday for one week.
Responsibilities of the Customer Experience Associate:
  • Answer inbound emails/calls/chats regarding order requests
  • Enter orders accurately and follow up on order status
  • Staying updated with product specifications to provide clients proper guidance
  • Follow up on customer inquiries and ensure they are resolved in a timely manner
Qualifications for the Customer Experience Associate:
  • Previous customer service experience, retail preferred
  • Strong written and verbal communication skills
  • Quick learner and comfortable working in a fast-paced environment
  • Interest in home décor and/or fashion a plus
Education Requirements:
  • High School diploma or GED is required
  • Associates degree is preferred
Benefits:
  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)


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